- Manage high volumes of incoming lab and referral documentation, including faxes, voicemails and digital records
- Process documentation according to privacy and security standards
- Upload, route and track lab results and referral information
- Respond to urgent lab communications and elevate critical results
- Investigate missing, incomplete or unclear documentation
- Coordinate with labs, clinics and internal teams to resolve documentation issues
- Maintain accurate patient records and align patient information with lab or referral data
- Support public health reporting and compliance-related documentation
- Collaborate with Customer Support and Care Delivery teams on lab- and referral-related questions
- Meet accuracy, quality, productivity and turnaround expectations
- Independently manage administrative tasks, meet productivity benchmarks and take ownership of complex issues

Requirements

- Two or more years of experience in an administrative or operations role
- Medical Office Assistant or Medical Receptionist background, or healthcare/clinic experience, is an asset
- Ability to manage multiple tasks and deadlines independently in a fast-paced, high-volume environment
- Strong written and verbal communication skills
- Solid collaboration skills
- Problem-solving and critical thinking skills
- Comfort learning and navigating multiple systems and tools




- Experience with Google Workspace, PDF management tools and Slack is an asset
- Employment offer subject to a criminal record check (EPIC) and identity verification
- Additional employment or education verification may be conducted depending on role requirements

Core Competencies

Demonstrates expertise in managing high volumes of lab and referral documentation while ensuring compliance with privacy and security standards. Proficient in coordinating with various teams to resolve documentation issues and maintain accurate patient records.

Highest-signal resume keywords

- Documentation Management
- Medical Office Assistant Experience
- Google Workspace Proficiency
- Strong Communication Skills
- Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

- Documentation Processing
- Patient Record Management
- Compliance Reporting
- Data Accuracy
- Critical Result Escalation

Soft Skills

- Collaboration Skills
- Time Management
- Independent Task Management
- Attention to Detail

Certifications & Qualifications

- Criminal Record Check (EPIC)

Industry Keywords

- Healthcare Experience
- Administrative Role
- Operations Role
- Public Health Reporting

Tools & Technologies

- Google Workspace
- PDF Management Tools
- Slack

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📌 Lab and Referral Operations Coordinator (Toronto)
🏢 Jobtailor
📍 Toronto