SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking a Renewals Specialist for our existing customer base to join our Customer Success Team. Your primary responsibility will be to drive the renewal lifecycle and work closely with the Customer Success Managers to quote and negotiate SysAid offerings with our customers.

We’re looking for someone who has solid time management, organizational, and problem-solving skills. We value hard workers and reward success. If you are a creative problem solver/negotiator who can work under pressure with a strong sense of ownership and accountability, then this position is for you!

Responsibilities:

Manage the renewal cycle and contract processing promptly to ensure no service disruptions

Prepare quotes based on customer requests and requirements

Collaborate with the Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure best offering is presented to the customer

Attend customer calls to review renewal offerings

Follow up with customers on renewal proposals and pending payments





Work with internal AR team on invoices and additional vendor documentation, as requested by customers

Maintain and report on an accurate 60-day rolling forecast of renewalsUtilize retention playbook to negotiate contract terms and maximize revenue

Meet with Customer Success Sr Director to review and provide status updates on upcoming renewals

Requirements

2+ years of experience in a customer-facing position: Renewal Management

2+ years of experience in the IT industry preferred

Bachelor's or College degree in Business Administration or related

Experience managing the renewal lifecycle- an advantage

Exceptional communication skills and a strong business acumen

A proactive, energetic, and go-getter mentality

Detailed & process-oriented

Thrive in a multi-tasking environment

Experience working with Salesforce is a plus

Key Success Measures:

Gross retention rate

Drive multi-year renewal contracts

Achieve NDR revenue target (with quarterly adjustment)

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📌 Renewals Specialist (Winnipeg)
🏢 Socket.dev
📍 Winnipeg