Blue Mantis Canada combines Coreio’s 35+ years of expertise in IT services and ServiceNow consulting with Blue Mantis’ proven track record as a leading digital transformation partner. Together, we help organizations modernize their businesses through managed services, cybersecurity, cloud solutions, automation, and strategic technology consulting. As part of Blue Mantis, we support more than 1,200 mid-market and enterprise clients across North America and Europe, delivering cutting-edge solutions that help businesses adapt, grow, and succeed.

We are looking for an Active Directory/Level 2 Support Analyst for a 1 year term (possibility of an extension)

Job Summary:

The

Active Directory Analyst

plays a crucial role in managing and securing user access within an organization. This position is responsible for provisioning, maintaining, and troubleshooting Active Directory accounts, ensuring proper access to systems and applications, and collaborating with technical teams to support identity and access management initiatives.

Key Responsibilities:

Provision and manage

Active Directory accounts

and access to applications.

Work directly with clients to assist with account setup, security permissions, and access management.

Liaise with

infrastructure and application teams

to ensure proper access provisioning.

Process and maintain

ServiceNow requests

for security provisioning, ensuring timely implementation.

Develop, maintain,



and deliver

Active Directory administration processes

and documentation.

Provide

technical support

in a courteous and responsive manner during migration projects.

Coordinate changes with support teams, following established change management processes.

Handle

service desk requests , fulfill work requests, and resolve technical issues.

Communicate with clients, partners, and service teams via email and phone to provide updates.

Assist with

special projects

and organizational IT initiatives as needed.

Manage the

ticket lifecycle , ensuring proper tracking of technical requirements.

Train and guide users on best practices for software applications and system access.

Required Skills & Qualifications:

Experience in

Active Directory administration

and identity/access management.

PowerShell scripting (familiarity with writing or running scripts)

Excel experience (familiarity with VLOOKUPS, XLOOKUPS, PIVOT TABLES)

Familiarity with

ServiceNow

or similar ticketing systems.

Strong understanding of

security policies, access controls, and compliance

best practices.

Ability to troubleshoot

account and access issues

efficiently.

Excellent communication and interpersonal skills for client and team interactions.

Experience with

change management and documentation

processes.

#J-18808-Ljbffr

📌 Active Directory Analyst (Winnipeg)
🏢 Socket.dev
📍 Winnipeg