Client Engagement Manager

Location: Longueuil / Montreal, Canada

Work Arrangement: Onsite

Job Description

- Serve as the primary point of contact between Delivery teams and customers.
- Address customer issues, concerns, and escalations with speed and efficiency.
- Manage project management activities for complex digital programs, including both development and maintenance initiatives.
- Review project deliverables to ensure quality, completeness, and alignment with customer expectations.
- Develop project charters containing detailed project plans, milestones, deliverables, timelines, and objectives in collaboration with key customer stakeholders.
- Conduct weekly status meetings and communicate project status, risks, issues, and progress to internal and customer stakeholders.
- Identify engagement risks and develop appropriate mitigation and contingency plans.
- Manage portfolio-level financials, including P&L;, budget, revenue, and cost considerations.
- Identify upselling and cross-selling opportunities within existing customer engagements.
- Collaborate with Sales teams to identify opportunities and support new business generation.

Required Qualifications

- Thorough knowledge and hands-on experience across the Software Development Life Cycle (SDLC).
- Solid experience with project/program management, including scope, budget, schedule, resource, and risk management.
- Proven ability to manage the day-to-day operational and tactical aspects of multiple projects or large-scale programs.
- Demonstrated ability to control project scope while maintaining acceptable risk levels across programs.
- Experience implementing engagement reviews, quality assurance, and quality management procedures to ensure successful program execution.
- Ability to identify opportunities for process or organizational change and effectively communicate and influence stakeholders regarding the need for change.




- Excellent interpersonal, communication, stakeholder-management, and team-building skills.
- Strong leadership, organizational, multitasking, and problem-solving abilities.
- Strong business acumen with the ability to understand customer needs and translate them into delivery and business outcomes.

Mandatory Skills & Experience

- Fluent communication skills in both French and English.
- Strong understanding of all stages of the Software Development Life Cycle (SDLC).
- Experience executing projects using Outcome-Based and Time & Materials (T&M;) delivery models.
- Experience working with onsite/offshore and distributed delivery models.
- Proven experience managing large-scale digital programs involving technologies such as mobile, cloud, analytics, and digital platforms.
- Experience managing multi-vendor and multi-location programs using Agile methodologies.
- Strong risk identification, issue management, escalation, and resolution capabilities.
- Hands-on experience with Quality Management Systems (QMS) and quality assurance processes.
- Ability to work effectively with customer stakeholders, delivery teams, technical teams, and sales/business development teams.

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All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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📌 Client Engagement Manager - québec city (Quebec City)
🏢 NLB Services
📍 Quebec City