Enhance homeowner satisfaction as a Customer Care Coordinator at Brookfield Residential in Edmonton. This role focuses on service administration and customer inquiries from closing through post-possession support.
The Customer Care Coordinator will serve as a pivotal contact for all homeowner service-related inquiries, reporting directly to the Customer Care Manager. You will manage daily site activities, including tracking service tickets and ensuring timely follow-ups. Robust organizational, communication, and computer skills are essential for handling a variety of responsibilities within the service teams.
Key Responsibilities:
• Manage incoming customer service inquiries efficiently
• Create and track Customer Service Work Orders




• Prioritize workload and ensure timely follow-ups
• Facilitate communication among customers and service teams
• Review customer feedback and resolve service issues
Requirements:
• 3 years in a service administrative role
• Strong verbal and written communication skills
• Customer service orientation is crucial
• Proficient computer skills are required
• Construction knowledge is a plus
Become part of Brookfield Residential and contribute to exceptional homeowner experiences in an impactful role.
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📌 Customer Care Coordinator at Brookfield Residential (Edmonton)
🏢 Brookfield Residential
📍 Edmonton