About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting HearCanada. Position overview:

We are seeking a

Sales & Reception Coordinator

(called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsiblefor administrative duties within the clinic, providing an exceptionalclientexperience, and driving sales of our products and services. This is a

full-time contract position for approximately nine (9) months

based onsite at our

Sidney, BC

HearCANADA Clinic located at

5-9843 Second Street

. Typical hours of work are

Monday through Friday 8:30 am - 4:30 pm

local time.

What weoffer:

Starting hourly compensation of $21-$24/hour + an attractivebonus program

Vacation paid at 6% on bi-weekly pay cheques

Paid and unpaid sick time entitlement will be based on the Employment Standards of BC

Training, learning, + continuingeducation opportunities

Friends and family discounts + access to ouremployee perk program

Purpose-driven + people-centricculture with the ability to make an impact in ourcommunities across Canada

What you'll do:

Provide anexceptional and individualized clientexperience for clients visiting and contacting the clinic

Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders

Making product and payment recommendations to enhance the clientjourney

Support with maintaining physical and electronic records





Perform basic hearing aid maintenance and product questions

Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community

Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

Experience in a customer-facing role - you bring2+ years of experience working insales, retail, a busy office, or a clinic workplace and are comfortable interacting with customers

Sales acumen - comfortability inrecommending products and services to clients

Customer-centric attitude - you are comfortable interacting with diverse clientgroups and networking within the community to position HearCANADA as the region'snumber one choice for hearing care services

Team-player - you work well with others and appreciate what can be accomplished with support from colleagues

Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

HearCANADAacknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data;Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submittedvia [email protected].

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📌 Sales & Reception Coordinator (Sidney)
🏢 WS Audiology USA
📍 Sidney