Elevate your technical expertise with Rewind as a Senior Technical Support Engineer. You will play a critical role in diagnosing complex technical escalations in a cloud data protection workplace.

In this key position, you bring over 5 years of experience in technical support or software development. You will leverage your robust background in REST APIs and cloud platforms like Jira and GitHub to resolve intricate issues. Your ability to read and write code will streamline problem-solving and enhance customer satisfaction.

Key Responsibilities:
• Own complex technical escalations from T1 and T2 support
• Investigate customer-reported bugs and data inconsistencies
• Collaborate directly with Engineering for swift resolutions




• Manage API integrations and platform permissions-related issues
• Conduct thorough data restoration and complex recovery scenarios

Requirements:
• 5+ years in technical support or solutions engineering
• Computer Science degree or equivalent experience
• Proficiency in scripting languages (Python, Ruby, JavaScript)
• Robust understanding of cloud platforms and SaaS
• Exceptional problem-solving and communication skills

Leverage your technical skills and customer focus to drive solutions for Rewind's data protection services.
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📌 Senior Technical Support Engineer At Rewind Manitoba
🏢 Rewind Software
📍 Manitoba