Director of Operations (DOO)Posting Date:February 19, 2026Apply Before:March 19, 2026Job Schedule:Full-time employeeLocations:Edmonton, AB, Canada and Hybrid Category Type: Post-secondary sectorPosition Type:Director of Operations, Non-Academic Staff AssociationAbout the UnionNASA represents over 6,000 support staff at the University of Alberta. The work that NASA members do reflects the diversity of the University of Alberta—there are building service workers, library personnel, administrative and clerical personnel, tradespeople, researchers, lab assistants, computer technicians, hospital staff, engineers, and Protective Services. The work NASA members do is what makes the university work.NASA is an open, democratic organization controlled directly by our members, who elect an Executive Board. Under the direction of the elected executive, NASA staff, including the Director of Operations, manage the day-to-day operations of the union. We negotiate a collective agreement with the university that is ratified by its members and represents all support staff to ensure the university complies with the agreement and treats its workers fairly. While all employees benefit from the collective agreement and this representation, and therefore pay monthly dues to NASA, it is up to the individual to decide if they want to become an active member.Position SummaryThe Director of Operations is a senior leadership position responsible for overseeing the union’s internal operations, administrative systems, and organizational infrastructure. This role ensures the union operates effectively, transparently, and in compliance with Alberta and Canada’s labour legislation, public‑sector accountability requirements, and the union’s bylaws. The Director of Operations works closely with staff and elected committee leaders to support collective bargaining, contract enforcement, grievance administration, and member representation within a research university environment. The responsibilities as outlined in this posting are comprehensive but non‑exhaustive. The Director of Operations may be responsible for other duties as they arise and are requested by the Executive Board.Key ResponsibilitiesOrganizational & Operational LeadershipOversee day-to-day operations of the union office(s), ensuring effective workflows, internal controls, and service to membersDevelop, implement,



and maintain operational policies and procedures consistent with union governance and public‑sector best practicesSupport strategic and long‑term planning initiatives approved by elected leadershipFinancial Management & Public AccountabilityCollaborate with leadership and finance staff on annual budgets, financial forecasting, and fiscal oversightEnsure compliance with financial reporting, audit requirements, and internal financial controlsOversee contracts with vendors, consultants, and legal counselHuman Resources & Staff AdministrationSupervise operations and administrative staff; support recruitment, onboarding, performance management, and professional developmentEnsure HR practices comply with Alberta employment legislation and any applicable staff collective agreementsFoster a respectful, inclusive, and collaborative workplace culture aligned with union valuesGovernance & Democratic ProcessesProvide operational and analytical support to elected officers, the Executive Board, and committeesAssist with planning and execution of membership meetings, elections, and ratification votesSupport transparent, accessible, and democratic decision‑making processesTechnology, Data & SystemsOversee membership databases, dues systems, grievance tracking, and internal communications platformsEnsure a high standard of data integrity, reporting, and cybersecurity practicesEnsure compliance with records retention and privacy obligations, including the Access to Information Act (ATIA) and Protection of Privacy Act (POPA) legislationLabour Relations & Higher‑Education SupportSupport operational needs related to collective bargaining, contract administration, and grievance and arbitration processesCoordinate logistics for bargaining teams, member mobilizations, and campus‑wide initiativesMaintain awareness of labour relations trends affecting non‑academic staff at Canadian post‑secondary institutions and beyondCompliance & Risk ManagementEnsure organizational compliance with applicable legislation, including Alberta’sLabour Relations Code ,Employment Standards Code ,Occupational Health and Safety Act,



and relevant provisions of thePost‑Secondary Learning ActSupport compliance with union reporting and governance obligationsIdentify operational risks and implement mitigation strategiesQualificationsRequiredBachelor’s degree or equivalent professional experience10 or more years of experience in operations, administration, or organizational managementExperience working in a union, post‑secondary, or public‑sector environmentStrong understanding of public‑sector labour relations and democratic governanceDemonstrated ability to manage staff, budgets, and complex organizational systemsDemonstrated experience in union member organizing, mobilization, and campaign developmentPreferredExperience negotiating collective bargaining agreementsFrench‑language proficiencyExperience in building coalitions and working within social movementsExperience with modernizing administrative and operational systems within a member‑driven organizationFamiliarity with digital organizing tools and platforms and using those tools to build engagementKnowledge of Alberta and Canadian labour and employment lawExperience supporting elected leadership in member‑driven organizationsCore CompetenciesCommitment to public post‑secondary education and workers’ rightsHigh standards of integrity, transparency, and accountabilityLeading change, experimenting with new tools, and improving processes to better serve staffAbility to work collaboratively with elected leaders, staff, and diverse campus stakeholdersInnovation and adaptabilityStrong organizational, communication, and problem‑solving skillsCompensation & BenefitsStarting salary: $145,000 or commensurate with experienceComprehensive benefits package, which includes extended health and dental coverage, pension or retirement plan, paid leave, and career development opportunitiesHow to ApplyPlease submit a résumé and cover letter outlining your qualifications and interest to:[email protected] are planned for March 23rd. Please indicate your availability and whether any accommodations are needed. Shortlisted candidates will be asked to return for a meet and greet with NASA staff on March 31.NASA is an equal opportunity employer and encourages applications from women, Indigenous peoples, racialized communities, persons with disabilities, LGBTQ2S+ individuals, and other equity‑deserving groups.#J-18808-Ljbffr

📌 Director Of Operations - C$145,000 A Year (Toronto)
🏢 NASA
📍 Toronto