About the RoleWe’re looking for a skilled Technical Writer with experience crafting high‑quality documentation and RFP responses that communicate complex information with clarity and precision. In this role, you will be responsible for creating, maintaining, and enhancing both client‑facing and internal documentation to support our growing suite of products.ResponsibilitiesProduct Documentation: Create and maintain comprehensive guides, FAQs, and release documentation using Zendesk, ensuring accuracy, completeness, and ease of understanding.Content Updates: Revise and update existing documentation to reflect product enhancements, maintaining consistency in tone, formatting, and technical accuracy.RFP Writing and Documentation: Create accurate, persuasive, and well‑structured RFP responses, ensuring alignment with company messaging and client needs.Release Communications: Draft admin alerts and customer notifications to inform institutions about new features, improvements, and upcoming releases.Collaboration: Partner with UX designers to refine interface text, assist with mockups, and ensure all user‑facing language is intuitive and accessible.Technical Accuracy: Work closely with product teams to translate complex technical information into clear and concise documentation.Client Communication: Collaborate with Client Success and Support teams to ensure client‑facing materials (particularly around feature requests or bug fixes) are transparent, accurate, and professional.Preferred: Apply UX writing principles to improve the user experience and ensure all written content aligns with design and usability best practices.Qualifications2 years of relevant experience as a Technical Writer, preferably in a technology or SaaS setting.Exceptional command of the English language, with proven ability to craft polished, professional,



and persuasive content.Demonstrated ability to grasp complex technical concepts and communicate them clearly to both technical and non‑technical audiences.Experience managing RFP responses, ensuring submissions are well‑organized, compliant, and compelling.Ability to manage multiple simultaneous projects under tight deadlines, maintaining high standards of quality and consistency.Strong editing, proofreading, and formatting skills with meticulous attention to accuracy.Comfortable working cross‑functionally with engineering, product, UX, and client success teams.Working knowledge of Zendesk is preferred; familiarity with Confluence and WordPress is an asset.A degree in English, Communications, Technical Writing, or a related field is preferred.BenefitsHealth, vision, and dental benefits, 100% employer‑paid.Additional benefits include RRSP, gym subsidies, and more.Work‑life balance including flexible work hours to create an ideal work‑life balance.Paid sick days and flex days.Competitive compensation with a base salary range of CAD 55,000‑60,000/year.Team EngagementFun activities and celebrations, including Canada Day Trip, Saint Patrick’s Day Party, Halloween Costume Contests, Holiday Dinner Party, and more.Office perks including company‑provided snacks, drinks, and events.Employee recognition programs, such as gift cards and “Employee of the Week” rewards.Professional growth including continuous learning opportunities and reimbursements to support personal and professional development.Hands‑on experience working with senior‑level business leaders.ScheduleThis is an office‑based role with standard hours from Monday to Friday.YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.#J-18808-Ljbffr

📌 Technical Writer - C$55,000 - C$60,000 A Year (Winnipeg)
🏢 YuJa
📍 Winnipeg