Employer Name: RESIDENCE INN BY MARRIOTT REGINA

Applicants must have open availability.

Residence Inn by Marriott Regina is in search of an outgoing, part time guest service agent. Hotel experience would be beneficial.

The successful candidate should be outgoing and friendly with a service-orientated personality and a natural talent for customer service. At Residence Inn, we are all about remarkable service, looking for prospects to go above and beyond for our guests, and it starts with our Front Desk team.

*Applicants MUST be able to work in Canada and speak excellent English.

Responsibilities
Greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.




Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel
Assist with Guest Requests
Problem solve to ensure guest satisfaction
Make and confirm reservations
Check and send emails
Inform guests of hotel amenities and offerings
Be informed and up-to-date on all types of room accommodation and availability
Communicate with housekeeping, room service and all staff as necessary
Resolve customer concerns calmly and effectively
Maintain a friendly, personable disposition
Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
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