About ShowpassAt Showpass, we’re reigniting the joy of live experiences.We’re Canada’s fastest-growing event ticketing and live experience platform, powering everything from concerts and festivals to comedy shows, attractions, nightlife, and community events.But we’re not just a ticketing company.We help event organizers grow their businesses, bring current creators into the live events space, and build technology that performs in real‑world, high‑pressure environments where reliability matters.We’re proud to be recognized as:Canada’s Most Admired™ Corporate Cultures (2024 & 2025)CanadianSME Fastest Growing Company (2024)Deloitte Technology Fast 50 (#20, 2024)The Role: Client Success Representative (CSR)Location: Calgary, ABRole Overview: This role is a dedicated support partner to our Client Success Managers (CSMs). To start, each CSR will likely support ~3 CSMs. The CSR will work directly with the clients within those CSMs’ portfolios, acting as an extension of the CSM to support day‑to‑day needs, execution, and overall client experience.The Responsibilities:Client Support & Relationship BuildingAct as an additional point of contact for client questions, requests, and support needsBuild strong, trust‑based relationships with clients through responsiveness, professionalism,



and genuine careMaintain a high level of polish in communication (written and verbal)Partner closely with CSMs to ensure a seamless client experienceParticipate in rotating on‑call schedule as requiredTechnical Execution & Operational SupportAssist with event setup and builds within the productCreate and maintain client reportsHelp identify trends, insights, and opportunities across client activitySupport general account execution and follow‑upsAI, Automation & ToolingWork with internal teams to build automations, agents, and workflows that improve both client and internal efficiencyLeverage AI tools to streamline processes and enhance outputContinuously look for smarter, more scalable ways of workingBe curious and hands‑on with new tools (especially in the "build your own app / automation" space)On‑site Client SupportProvide on‑site support for client events (including evenings and weekends as needed)Travel may be required across Canada and the USBe willing to jump in wherever needed during events (e.G., ticket scanning, troubleshooting, answering customer questions)Stay calm under pressure and represent the company well in‑personBring energy, adaptability, and a "roll up your sleeves" attitudeThe Qualifications:Post secondary education is an assetExperience in a customer/client‑facing role is requiredExperience working for a technology company in a B2B2C industry and/or an events company is an assetComfortable working with spreadsheets and client data,



with strong attention to detail and data accuracyStrong communication skills with a high degree of professionalism and polishHighly organized with strong attention to detailComfortable managing multiple priorities across different stakeholdersNaturally relationship‑oriented; builds trust easily andauthenticallyGenuinely enjoys working with clients and helping solve problemsCurious and proactive, always looking for better, faster, smarter ways to workTechnically savvy and excited about AI, automation, and new toolsComfortable with ambiguity and learning on the flyPositive attitude with a team mentalityMust be confident, personable, and adaptable when working on‑site with clientsQuick thinker who can problem‑solve in real timeWhy join ShowpassWe’re not just another ticketing company - we’re building the next generation of event tech. In addition, you’ll get some amazing benefits:Competitive compensation and performance bonusEmployee Stock Option PlanUnlimited PTODaily breakfast & lunch from our in‑house ChefComprehensive benefits plan (incl. generous health & wellness spending account)Annual Learning & Development allowance & monthly "Curiosity Talks"Quarterly team bonding & annual hackathonInsider Pass event credits to experience the live events we powerDog‑friendly office environmentShowpass is committed to employment equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals. We thank all interested applicants; however, only qualifiedapplicants selected for an interview will be contacted.#J-18808-Ljbffr

📌 Client Success Representative - C$80,000 - C$85,000 A Year (Winnipeg)
🏢 Showpass
📍 Winnipeg