Job Title: ServiceNow ARCHITECT TSMCity: TorontoState/Province: OntarioPosting Start Date: 5/12/26We are seeking a highly skilled ServiceNow Architect / Lead with robust expertise in Telecom Service Management (TSM). The candidate will design, implement, and lead end-to-end ServiceNow solutions aligned with telecom operations, service assurance, and network lifecycle management.Key ResponsibilitiesArchitecture & DesignDefine scalable ServiceNow architecture with focus on TSM modulesDesign end-to-end telecom workflows: Service Fulfillment, Assurance, InventoryLead solution workshops and translate business requirements into technical solutionsEnsure alignment with enterprise architecture and integration standardsTSM Module ExpertiseLead implementation of:Telecom Service Management (TSM)Service Graph ConnectorsCMDB & CSDM aligned data modelsService Mapping (telecom services)Network Inventory & topology modelingConfigure telecom use cases: fault management, alarm correlation, service impact analysisIntegration & AutomationDesign integrations with OSS/BSS, network monitoring tools, external data sourcesImplement REST/SOAP APIs, MID Server configurations, event-driven integrationsAutomate workflows using Flow Designer, IntegrationHub, scriptingLeadership & DeliveryLead teams (developers, admins, consultants)Provide technical guidance, code reviews, and best practicesDrive Agile/Scrum deliveryManage stakeholders across business, operations, and ITGovernance & Best PracticesEnsure adherence to ServiceNow standards, upgrade strategies, and security practicesEstablish governance for CMDB, data quality,
service mappingDrive platform optimization and continuous improvementRequired Skills & QualificationsTechnical SkillsExpertise in: ServiceNow ITSM (Incident, Problem, Change, Request)Telecom Service Management (TSM)CMDB, CSDM frameworkService Mapping & DiscoveryIntegrationHub, Flow DesignerProficiency in JavaScript, Glide APIs, Script Includes, Business RulesExperience with REST/SOAP integrations and MID Server setupKnowledge of telecom network concepts: RAN, Core, OSS/BSSFunctional KnowledgeUnderstanding of Service AssuranceNetwork Operations Center (NOC)Fault & Performance ManagementExperience in telecom service lifecycle and SLA/KPI trackingLeadership SkillsProven experience leading teams and large-scale implementationsStrong communication and stakeholder managementAbility to mentor and guide junior team membersPreferred QualificationsCertifications: CSA, CAD, CIS (TSM preferred)TOGAF or similar architecture certification (optional)Experience working in telecom domain/projectsKey CompetenciesStrategic thinking and solution designStrong problem-solving and analytical skillsCollaboration and leadership abilitiesAdaptability to evolving technologiesMandatory SkillsServiceNow – SaaSExperience: 8–10 yearsCompensationThe expected compensation for this role ranges from CAD 100,000 to CAD 150,000.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.#J-18808-Ljbffr
📌 Servicenow Architect Tsm (Toronto) - C$100,000 - C$150,000 A Year
🏢 Wipro
📍 Toronto