Become a pivotal CMDB Governance Analyst at Softchoice, focusing on the integrity of our Configuration Management Database. This role supports ITSM practices and data quality in a dynamic work culture.

At Softchoice, you will manage the end-to-end configuration management process, from data quality assessments to lifecycle management of CI records. Engage with ITSM teams, ensuring the CMDB serves as a reliable resource for incidents, changes, and service levels.

Key Responsibilities: • Lead CMDB governance and maintain data accuracy • Manage CI lifecycle events and address data exceptions • Conduct health assessments and publish quality metrics • Optimize CMDB discovery and integration procedures • Author documentation for CMDB processes and onboarding

Requirements: • 3+ years of experience in CMDB and ITSM data governance • ITIL 4 Foundation certification needed • Proven skills with ServiceNow CMDB or similar tools • Strong analytical and problem-solving abilities • Ability to produce transparent technical documentation

Harness your skills in CMDB management to support Softchoice's mission and drive effective service delivery. #J-18808-Ljbffr

📌 Softchoice CMDB Governance Analyst Position (Winnipeg)
🏢 Softchoice
📍 Winnipeg