Enhance customer engagement as Viafoura's Enterprise Customer Experience Manager. Join us to drive adoption and value realization for our media clients, working from Toronto or remotely.
The Enterprise Customer Experience Manager is vital to Viafoura's mission of empowering media brands. In this role, you'll be responsible for guiding clients through adoption, developing solid engagement strategies, and acting as a trusted advisor to overcome challenges. Your work will involve maintaining relationships across editorial, product, and technical teams while ensuring financial targets are met.
Key Responsibilities:
• Facilitate client onboarding and technical adoption
• Manage relationships and engagement cadence with key accounts
• Advocate for customer needs within Product and Engineering
• Oversee $3-5M in contract revenue and renewals
• Analyze customer problems and articulate solutions clearly
Requirements:
• Managed complex customer accounts successfully
• Experience in customer retention and revenue growth
• Passionate about customer success in SaaS
• Proven leadership and collaboration abilities
Drive customer value and engagement with your expertise at Viafoura.
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📌 Customer Experience Manager - Viafoura (Toronto)
🏢 Viafoura
📍 Toronto