Department

Box Office

Reports To

Duty Manager

The Job

As Box Office Co-ordinator you will be the face of Windsor Great Park Illuminated and will provide exceptional customer service to our guests whilst selling entry tickets, event merchandise and dealing effectively with customer queries and issues.

Hours of Work

Hours will be organised on a rota basis but will generally run from 3.00pm – 10.30pm

Contract Type / Length

Temporary

Location

Windsor Excellent Park – Savill Garden

Rate of Pay

TBC

Key Responsibilities:
Provide a qualified and welcoming service to all guests at the Box Office
Deliver and maintain a high-level of customer service at all times
Sell entry tickets and handle ticket exchanges efficiently – training will be delivered on our online ticket systems
Set up the Dines payment systems on a daily basis
Set up the See ticket scanners
Troubleshoot any technical issues




Sell event merchandise
Handle cash and card payments accurately and efficiently
Respond to any guest questions or queries in a helpful manner
Escalate any queries or issues to relevant managers as required
Work in accordance with all Windsor Outstanding Park Illuminated staff policies and practices
You will have previous experience working in a retail/customer service environment
You will be approachable and friendly with a customer-focused outlook
You will bring a positive, adaptable attitude with an ability to work in a fast-paced environment
You will be tech savvy, confident handling cash and processing card payments
You will have strong numeracy skills and be able to learn our ticketing and token online systems
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📌 Box Office Co Ordinator Windsor
🏢 Mari
📍 Windsor