Join Farrow as an IS Product Support Specialist II in Ayr, Ontario. This role focuses on providing Level 1 and Level 2 support for internal systems and applications.
As an IS Product Support Specialist II, you will troubleshoot Microsoft 365, VPN issues, and user access management. Responsibilities also include maintaining support documentation while working with team members and vendors to resolve incidents. Your contributions will enhance user experience and operational efficiency.
Key Responsibilities:
• Provide Level 1 and Level 2 technical support to users
• Troubleshoot authentication, application, and access issues
• Maintain clear records of incidents, resolutions, and issues
• Create and update support documentation and knowledge-base articles
• Support user onboarding and offboarding processes
Requirements:
• Experience in technical support roles
• Familiarity with Microsoft 365 and Linux environments
• Solid understanding of SFTP and secure file practices
• Basic scripting skills and willingness to learn
• Excellent communication skills for all user levels
Enhance your technical skills while supporting users' needs at Farrow in Ayr.
#J-18808-Ljbffr

📌 IS Product Support Specialist at Farrow (North Dumfries)
🏢 Russell A. Farrow
📍 North Dumfries