Elevate IT service excellence as a Senior Advisor in a hybrid role. Drive effective incident management within a energetic team, ensuring compliance with ITIL processes while optimizing key workflows.In this senior role, you will enhance IT Service Management across the organization by leading major incidents and coordinating cross-functional teams. Your expertise will shine as you focus on incident resolution, tool optimization, and process improvement, ensuring operational resilience within fast-paced IT environments. You'll be pivotal in maintaining stakeholder confidence and delivering timely updates during critical situations.Key Responsibilities:
- Lead major incident management and resolution efforts
- Optimize ITSM practices and workflows for efficiency




- Coordinate cross-functional communication during incidents
- Analyze performance metrics to drive improvements
- Facilitate ITSM practice meetings for continuous enhancementRequirements:
- ITIL 4 Foundation Certification or higher
- Over 4 years of ITSM experience in enterprise environments
- Strong knowledge of ServiceNow incident management
- Proven crisis response skills under pressure
- Excellent verbal and written communication abilitiesLead transformation in IT service delivery with your expertise in problem-solving and continuous improvement, driving exceptional outcomes in major incidents.#J-18808-Ljbffr

📌 Hybrid Senior It Service Management Advisor Leading Major Incidents (Pickering)
🏢 CPUS Engineering Staffing Solutions
📍 Pickering