Overview & Opportunity

Synonym is a vibrant day‑and‑night café, resto‑bar, and bookshop located on James St. North, Hamilton, celebrating art, design, and culture. We offer specialty coffee, a from‑scratch menu, low‑intervention wine, craft beer, and a curated collection of art books. We are seeking an enthusiastic front‑of‑house professional with a solid specialty coffee background to join our team immediately as we gear up for an exciting season in the James North neighborhood.

Responsibilities

Teamwork
Bring a positive, collaborative attitude to work, supporting peers and contributing to a welcoming workplace.

Service
Provide a warm, welcoming experience to guests, following service flow guidelines.
Maintain comprehensive knowledge of the full menu, including rotating wine, craft beer, and the bookshop selection.
Take ownership of the front‑of‑house (bar, seating area, bookshop), creating a memorable experience for guests.
Handle guest orders at the counter and tables, inputting accurately into the POS system.

Product Preparation
Prepare and serve a variety of espresso‑based drinks, pastries, and other beverages quickly and consistently.
Serve wine and beer, assist with food running, and package books according to brand standards.




Proactively address any guest concerns to enhance their experience.

Workplace
Routinely clean front‑of‑house areas (bar, tables, floor, equipment, etc.) and replenish supplies (cream, sugar, to‑go packaging).
Report any potential safety hazards and operational inconsistencies to the manager on duty.
Follow opening, mid‑day, and closing procedures, signing off duties upon completion.

Other Responsibilities
Support Synonym’s events and other assigned duties as needed.

Qualifications
1+ year of specialty coffee experience in a café/restaurant/bar setting
Smart Serve Certified; Food Safety Certification preferred
Legally eligible to work in Canada
Downtown Hamilton location; flexible hours, full‑time or part‑time available
Two industry references required

Join us in creating an exceptional experience for our guests and community!

Job Details
Job Types: Full‑time, Part‑time
Pay: $17.20–$20.00 per hour
Expected hours: 30 – 40 per week

Additional Pay
Overtime pay
Tips

Advantages
Discounted or free food

Schedule
8‑hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Weekends as needed

Work Location
In person
J-18808-Ljbffr

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