Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.Pay Rate: $18.00 - $21.94 per hourPosition OverviewThis position is responsible for assisting the Store Manager in supervising and managing store operations (college bookstore or convenience store). Plans and prepares work schedules ensuring coverage. Greets customers and answers phones to respond to inquiries and resolve escalated issues. Provides training on store, company, and or school operations. Receives and unloads merchandise, verifies orders, and displays merchandise in accordance with company standards. Routinely audits accounting and cash functions to ensure policies and procedures are being followed in the store. Partners with various support partners including store operations, AP, HR, and training. Consistently demonstrates Follett values – integrity, accountability, customers, each and every associate, innovation, and teamwork.



Demonstrates proficiency in Follett strategic competencies.ResponsibilitiesSupervises the work activities of sales team members FT/PT and temporary, including:Schedules team members' work hoursTrains new team members FT/PT and seasonal team members hired for peak seasonsEnsures sales team members follow company and store policies, procedures, and standardsEnsures the proper merchandising standards, promotion standards, creating displays, etc.Performs onboarding procedures for new hires.Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a hassle‑free customer service culture, focused on solutions‑based selling and an exceptional customer experience.Receive, verify and unload orders as necessary.Operate cash register and store computer to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.Stock shelves and take inventory per store schedule.May provide general store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).Execute merchandising standards, promotion standards, and create displays.May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods,



including register operations, shipping/receiving, textbooks, and various departments throughout the store.Keyholder with opening and closing responsibilities.Calculate deposits, count cash drawers, count the safe, work with accounts receivable (CARRR), and work on collecting bad checks. Balance cash, credit cards, and checks to register tapes. Check invoices against purchase orders and credit memos against charge‑backs to ensure accuracy. Compile data for end‑of‑month reporting. Research account receivable problems and handle the bad check recovery process. Investigate the reason for cash drawers not balancing. Enter and produce the Daily Sales Report, month‑end reports, and payroll reports.Apply shrink prevention practices and activities, such as visible customer service, etc.Perform other duties as assigned.RequirementsAssociate's degree or equivalent is preferred1‑3 years of retail or bookstore experience preferred. Prior supervisory experience preferredComputer literacy is requiredAbility to organize and prioritize workloadEffective verbal and written communicationGeneral computer skillsBenefitsMedical, dental, and vision coverageVoluntary insurance plans401(k) with 100% company match (up to 4%)80 hours vacation and sick days10 paid company holidaysQuarterly bonus planEqual Prospect Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.#J-18808-Ljbffr

📌 Assistant Retail Manager - University Of Regina Store - $18 - $21.9 An Hour (Winnipeg)
🏢 Follett
📍 Winnipeg