Welcome to Cascades!Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join our Customer Fulfillment team at Cascades Containerboard Packaging- Vaughan and help build a more sustainable future.What’s in it for youTaking care of our people is in our nature - so you’ll enjoy:A competitive annual salary between $50,000-$56,000Profit sharing and an employee share purchase planA hybrid work modelA full range of benefits: group insurance, telemedicine, and an employer-supported retirement planAn annual allowance to spend on goods and services related to health and wellnessA yearly wellness program and employee assistance program (EAP)A collaborative, respectful, and people-centered workplaceYour RoleAsCustomer Fulfillment Specialist, you’ll take on real challenges that bring out your full potential. Your scope includes:Own customer accounts and order portfolios end-to-end, proactively identifying risks and taking action to ensure consistent service deliveryAnticipate and manage operational disruptions by analyzing supply chain constraints and making informed, timely decisionsInfluence cross-functional partners (Sales, Planning, Logistics, Production, Billing) to align on priorities and drive effective solutionsNavigate ambiguity by assessing incomplete or changing information and determining the best course of action for the customer and the businessIndependently prioritize competing demands in a fast-paced setting,



balancing customer expectations with operational realitiesLead resolution of complex issues and escalations by investigating root causes and coordinating stakeholders toward outcomesIdentify recurring challenges and drive continuous improvement initiatives that enhance processes, efficiency, and customer experienceExercise sound judgment in order management activities, ensuring decisions consider broader operational and financial impactsDrive operational excellence by proactively identifying opportunities to improve systems, workflows, and cross-functional communicationMaintain clear, strategic communication with stakeholders, influencing outcomes and ensuring alignment on expectations and resolutionsWhat you bringYou're a natural fit forCustomer Fulfillment Specialistif you haveExperience in customer service, order management, or a similar client-facing roleStrong problem-solving and critical-thinking abilitiesAbility to manage competing priorities and make decisions under pressureExcellent communication and stakeholder management skillsHigh attention to detail and strong organizational skillsExperience working in a fast-paced operational, supply chain, logistics, or customer fulfillment environmentProven ability to collaborate cross-functionally and navigate complex situations professionallyIntermediate to advanced experience with ERP systems, Excel, and case management toolsContinuous improvement mindset with a proactive approach to identifying solutionsIf you bring the same care to who you are as to what you do, we’d love to meet you!Apply now and join our team asCustomer Fulfillment SpecialistinVaughan .Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.#J-18808-Ljbffr

📌 Customer Fulfillment Specialist - C$50,000 - C$56,000 A Year (Winnipeg)
🏢 Cascades
📍 Winnipeg