Elevate your customer service career at Voyago as a Call Taker for our busy Inter-Community Shuttle Services. Manage calls by assisting with bookings and inquiries in a fast-paced environment.
Voyago is hiring a Full time Call Taker to serve our customers in London, Ontario. Your role will involve helping customers with ride scheduling, documenting their needs efficiently, and resolving any issues that may arise. Proficiency in customer service, communication, and advanced technical skills will be crucial for success in this position.
Key Responsibilities:
• Respond to customer calls promptly and courteously
• Book rides and handle inquiries effectively
• Maintain accurate records in our tracking system
• Collaborate with dispatch to fulfill requests
• Address and resolve any customer complaints
Requirements:
• Strong spoken English, active listening skills
• Experience in dispatch or call center roles (1-2 years)
• Ability to manage stress and stay calm
• Technical skills for handling computers and phone systems
• Knowledge of London and its transit routes
Join the Voyago team and experience the impact of exceptional customer service in our community.
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📌 Voyago Customer Service Call Taker (London)
🏢 Transdev Ontario Manitoba
📍 London