WHAT YOU’LL DO

Monitor platform health across multiple client environments using tools like Grafana and Prometheus, or other monitoring tools Respond to and triage incidents, following established runbooks and escalation paths Participate in post-incident reviews and contribute to postmortem documentation Support the Service Desk team with technical triaging, incident classification, and resolution Maintain and improve observability dashboards, alerts, and SLI, and SLO tracking Write and maintain runbooks, operational documentation, and knowledge base articles Identify recurring issues and propose automation or process improvements to reduce toil Participate in on-call rotation covering weekends (alternating schedule — one weekend on, one weekend off) Collaborate with the EMEA team during shift overlap to ensure smooth handoffs and continuity Support root cause analysis and contribute to continuous improvement initiatives WHAT WE’RE LOOKING FOR:

Robust proficiency in English

(written and verbal communication) is required 2–3 years of experience in SRE, platform operations, or a technical Service Desk role Experience with monitoring and observability tools such as Grafana, Prometheus, or equivalent Solid understanding of incident management processes (triaging, escalation, postmortems)



Experience supporting e-commerce platforms Scripting skills in shell and/or Python for automation and operational tasks Familiarity with containerization concepts (Docker, Kubernetes) at an operational level Experience working in Agile environments and using ticketing tools (e.g. Jira) Comfort working independently during early-morning shifts with minimal supervision Strong documentation habits and attention to detail Experience with Agile processes, testing, and code review Strong experience with

scripting

- shell, Python, etc. Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills Excellent analytical and problem-solving skills Ability to communicate effectively with technical and non-technical stakeholders. You should feel comfortable explaining technical concepts in simple terms Experience working in fast-paced,

Agile environments , balancing priorities across multiple projects **NICE TO HAVE:** Experience with Google Cloud Platform (GCP) or other major cloud providers (AWS, Azure) Familiarity with CI/CD pipelines (GitHub Actions, GitLab CI) Basic experience with Infrastructure as Code tools such as Terraform Basic knowledge of AIOps concepts and their application in operational workflows SRE or cloud certifications (Google Cloud, AWS, Kubernetes)

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📌 Site Reliability Engineer (SRE) (Winnipeg)
🏢 twentysix
📍 Winnipeg