The Opportunity

Riide Holdings Inc. has an chance in their riide division, for an eager Call Taker to join the Dispatch Office. This entry-level role is responsible for answering incoming calls, answering emails to book taxi services through riide’s advanced computer dispatch system.

The details

Status: Part-Time- Union (prospect to transition too full-time)

Location: Saskatoon, SK (Onsite)

Start Date: Immediate

Shift(s): Must be available to work evenings, overnight (11:30pm-8:00am), and weekends

Reports To: Dispatch Manager

The Call Taker Is Responsible To
Support customer service excellence by answering incoming calls with professionalism and efficiency;
Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
Positively interact with the Dispatch Office team;
Proactively deescalate customer complaints.
Transfer issues to the Dispatch Manager; and
Other duties as directed.

The Requirements
General knowledge of Saskatoon (key landmarks, road names, etc.);




Strong computer technology skills with the ability to learn new systems quickly;
Proven customer service skills;
Fluency in English with excellent verbal and written communication;
Ability to work as part of a team in an open office concept;
Self-motivated and able to work independently as required; and
Reliable transportation to and from work.

The company

Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. riide is bringing a recent system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide

In addition to riide , Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, Superior Autobody and Railway Gas & Convenience.
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📌 Dipatcher/call Taker Saskatoon
🏢 Riide Saskatoon
📍 Saskatoon