Job OverviewJob Title: Operations AnalystLocation: London, ONNumber of Direct Reports: NoneReporting To: Director, Field Operations and Driver ExperienceWork Status: Full TimeCompensation & Benefits:Salary $65,000 - $95,000 + performance bonusGroup perks available after 3-month probationary periodEligible for RSP matching after one year10 paid vacation days per yearJob SummaryThe Operations Analyst at Riverdale provides critical support to our Field Operations team and reports directly to our Director, Field Operations and Driver Experience. The Field Operations department is responsible for functions such as Driver Management, Load Execution, Safety & Compliance in the field, Animal Care, and interfacing with Customers.Your role will involve the active monitoring and management of ongoing projects, identifying potential roadblocks, and working closely with the Director to ensure timely completion. The Operations Analyst will support, and eventually lead tasks including maintaining SOPs, monitoring Key Performance Indicators (KPIs), and process design/improvement. The ideal candidate is a proactive professional with a bias for action and a generalist mindset.Job DutiesDepartmental Project/Task ManagementActive monitoring and management of ongoing projects in Field Operations, identifying potential roadblocks, and working closely with the Director to ensure timely completion.Manage the FOS travel calendar to maximize efficiency, strategically scheduling farm audits and coaching trips around the DLB.Process Design/ImprovementWork with stakeholders to analyze and improve existing processes: scalability, efficiency (time, cost, labor, etc.), higher quality output, better controls, and automation/tech integration.Identify opportunities where a process needs to be built, rebuilt, or streamlined and execute: problem definition,



requirements gathering, implementation plan, documentation, and handoff.Understanding of Key Operations Processes & KPIsUnderstand how critical processes that affect Operations (Fleet Management, Dispatch, Driver Management) interact.Understand the KPIs for Field Operations, how they are calculated, and the targets. When below target, work with the team to close the gap.Process DocumentationDevelop and update SOPs, processes, and other documented resources with the Operations team.Ensure existing documentation is updated when changes occur, flagged to the Director.Front-Line & Real-Time Tactical SupportOperate out of the London office to provide daily, direct support to the driving fleet, rapidly triaging and resolving real-time issues related to digital logbooks, technology/telematics, and animal welfare.Animal WelfarePrimary owner of DOA documentation process and understanding animal welfare implications.Review animal welfare policies and internal training policies to ensure they are current and recommend updates where needed, drafting and updating relevant materials.Understand animal welfare on farms and in transit, including tarping decision trees and assisting drivers in welfare decisions based on weather, traffic, and bird size.Risk Management & TrainingMonitor at-risk loads and notify relevant parties (Director, FOS, or customer) when needed.Identify providers that may need extra training and determine the necessary training content and trainers.Meeting Participation & Follow-upAttend select internal and external meetings with the Managing Director.Take detailed notes and document action items, follow-ups, and key decisions. Log all action items in Asana.Application ProcessThank you for your interest with Riverdale Poultry. Only selected applicants will be contacted.#J-18808-Ljbffr

📌 Operations Analyst (London) - $65,000 - $95,000 A Year (Winnipeg)
🏢 Riverdale Poultry
📍 Winnipeg