Lead customer service improvements with Capital One Canada in Toronto. This managerial role focuses on enhancing customer resiliency while overseeing operations and compliance.

Capital One Canada seeks a Manager, Customer Resiliency Operations based in downtown Toronto. The role emphasizes leading a team of Operations Associates, managing outsourced agencies, and enhancing the customer experience during financial difficulties. Your expertise will help optimize operational performance and ensure compliance with regulatory standards.

Key Responsibilities:



• Manage and develop a high-performing operations team • Strategize future agency network footprints for efficiency • Implement current technologies for improved customer experience • Analyze operational data for performance recommendations • Collaborate with third-party agencies to maintain compliance

Requirements: • 10+ years driving business strategy with cross-functional teams • 5+ years in outsourced supplier management • Experience directing reports and managing projects • Background in workforce management and cost analysis • Proven skills in presenting operational concepts to executives

Elevate customer service through innovative strategies and effective team leadership at Capital One Canada. #J-18808-Ljbffr

📌 Customer Operations Manager at Capital One (Winnipeg)
🏢 Capital One
📍 Winnipeg