Bilingual Call Centre Customer Service RepresentativeLocation:Toronto, OntarioEmployment Type:Full‑time, PermanentSalary:$42,250 - $51,750 per year (varies with qualification, experience, and education)Closing Date:May 31, 2026ResponsibilitiesServe as the primary point of contact for customers across all ESC product lines and services.Identify customer needs, provide accurate information, and offer support.Investigate and resolve customer issues, implementing solutions and escalating when required.Process and manage customer orders, ensuring accurate data entry and completion of transactions.Track and follow up on requests and orders to ensure timely resolution in accordance with service level agreements.Respond to inquiries promptly and professionally.Maintain accurate records in the Eservice system, including detailed notes on client interactions and requests.Perform other assigned duties as needed.QualificationsBilingual in English and French (oral and written).Customer service experience,



preferably in a call centre or similar fast‑paced environment.Post‑secondary education or equivalent experience (e.G., business, office administration, or law clerk diploma) is an asset.Knowledge of corporate supply products.Self‑motivated, independent thinker who can work well in a team.Comfortable with computers, printers, software installation, configuration, and the Internet.Availability for the 8:00 a.M. – 5:00 p.M. shift for training during the first few months.BenefitsHybrid work schedule with in‑office and remote work.Competitive salary and advantages package.Career development opportunities and education support.Recognition programs.Growth through strategic partnerships and innovative technology.Equity and AccommodationISC welcomes applications from people with disabilities. Accommodations are available on request for candidates participating in the selection process.#J-18808-Ljbffr

📌 Bilingual Call Centre Customer Service Rep - Esc - C$42,250 - C$51,750 A Year (Winnipeg)
🏢 Esc
📍 Winnipeg