Description

Join the Seaboard Team Today!

At Seaboard Transport, we're proud to be a leader in safe, reliable, and efficient transportation solutions. We're looking for a Dispatcher who thrives in a fast-paced environment, loves solving problems on the fly, and wants to play a key role in keeping our operations running smoothly.

As the heartbeat of our operations, you'll be the main point of contact for drivers - coordinating schedules, managing dispatches, and ensuring every load is delivered safely and on time. If you're a strong communicator with a knack for staying organized and calm under pressure, this is your chance to make a real impact in a vital role.

Location

Sherwood Park, AB

Schedule

Days | Rotation | 5 on 5 off - 5 on 5 off - 4 on 4 off

Key Responsibilities

- Maintain and manage driver schedules, promptly communicating variances to Operations Manager and General Manager.
- Receive, verify, and log customer orders and dips in the Transportation Management Software (TMW) system.
- Schedule loads prioritizing safety, customer service, and efficiency based on customer information logged in the TMW system.
- Communicate dispatch details to drivers, including shift plans, plot plans, TMW numbers, truck and trailer information.
- Answer incoming calls from drivers and customers, address general inquiries, and direct calls to the appropriate contact.
- Confirm delivery of loads to customer site, ensuring the TMW system is updated; elevate delays or changes to operations management team.
- Record and report all safety and service incidents to management.
- Provide coverage for after-hours calls while carrying the designated phone during shifts.
- Ensure accurate communication of critical information to drivers, such as load details, customer site addresses, reference numbers, weights,



weather updates, optimal routes, etc.
- Continuously verify assigned loads with drivers, ensuring completion of previous day’s loads, coordination of current day’s assignments, and confirmation of scheduled loads for the following day.
- Monitor and manage driver vacation, personal, and reset times, escalating concerns as necessary to operations management team.
- Support drivers on how to properly scan paperwork and troubleshoot easy eLog (PeopleNet) issues.
- Verify driver pay accuracy by ensuring routing and accessorial pay details are timely entered into the TMW system.
- Collaborate with the Operations, Safety, Driver Care Centre and Shop team to provide support to team members as required.
- Serve as the primary point of contact for drivers within your assigned fleet for all issues or inquiries.
- Assist co-workers with dispatch boards to ensure overall team success across the division.

What You Bring

- Post-secondary education in business, logistics, or a related field (or equivalent experience).
- 2+ years of experience in transportation or logistics; dispatch experience is a strong asset.
- Knowledge of ELD systems and TMW software is an advantage.
- Excellent communication and organizational skills - you're the calm in the storm.
- Strong attention to detail with the ability to juggle multiple priorities.
- A team-player attitude and a passion for problem-solving.
- Proficiency with Microsoft Office and general computer systems.

Why You'll Love Working Here

- Be part of a collaborative, high-performing operations team.
- Take ownership of a role that directly impacts our drivers' success and customer satisfaction.
- Enjoy a dynamic work environment where every night brings new challenges and wins.
- Competitive compensation and benefits package.

#J-18808-Ljbffr

📌 Driver Coordinator (Edmonton)
🏢 The Seaboard Transport Group
📍 Edmonton