Field Implementation ConsultantReporting to the Team Lead, you will be responsible for overseeing the steps of the customer’s onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process. The role requires travel and a valid passport, driver’s license, and access to a vehicle.What you’ll be responsible for:Acting as the implementation’s technical main point of contact.Providing remote and in‑person implementation & support to customers across all of NoAM.Delivering remote and onsite implementation & technical support services to customers who purchased a field package.Managing your own segment of customers through the onboarding process and ensuring timely completion.Consistent communication with customers on the status of the implementation and sending reminders of upcoming training dates.Updating customer records in CRM and other web-based tools to reflect project updates and timelines.Working closely and coordinating with internal and external resources to complete project‑related tasks such as hardware installation, software integrations, etc.Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.Working closely with other members of the Launch Services team, the Manager and Team Lead, to handle day‑to‑day situations to improve customer experiences.Ensuring great customer satisfaction ratings.What you need to bring:Tech‑savviness and a genuine interest in technology advancements, especially as they pertain to hardware and software.Strong knowledge of the Golf Industry.Intermediate knowledge of network infrastructures in a business environment.3+ years of customer service experience in a technical support role.Excellent verbal and written communication skills in English.Polished presentation with impeccable people skills:



ability to work with C‑Level executives in person.Ability to handle multiple implementation projects at various phases in their customer journey.Ability to convey a customer‑focused attitude.Proven troubleshooting skills.Ability to manage technical escalations of at‑risk accounts and identify opportunities for growth.Flexibility in schedule to work: travel expected approximately 60% of the time.Even better if you have, but not necessary:Experience with the Retail, Hospitality or Golf industries.Technical background and experience in POS, SaaS, networking and/or software.Understands the sales cycle and customer journey in a SaaS environment.Experience with Hubspot.Experience with ChurnZero.You’ll enjoy:A flexible work environment that empowers you to do your best work.A culture that celebrates performance.The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard.Career‑defining opportunities.BenefitsFlexible paid time off and remote work policies.Equity options.Contributions to a pension plan.Training opportunities to grow your skills and career.Health and wellness credit.Time off to volunteer and give back to your community.Interest groups, employee‑led networks, social committees sponsoring sports teams.Computer purchase program to get your personal Macbook.Enhanced parental leave to support growing families.Etc…CompensationThe total compensation for this position is expected to be in the range of$75,000 TO 85,000 CADfor candidates hired to work in Ontario. The role offers a variety of benefits including medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top‑up, and paid time off.EEO StatementLightspeed is a proud equal prospect employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.#J-18808-Ljbffr

📌 Field Implementation Consultant (Golf) - C$75,000 - C$85,000 A Year (Winnipeg)
🏢 Lightspeed
📍 Winnipeg