Support technology needs at Rival Group as a Junior Helpdesk Support in Toronto. Engage with employees to resolve day-to-day tech issues in a hybrid working model.

Rival Group seeks a collaborative individual reporting to the IT manager. This full-time role focuses on providing tech assistance in a dynamic Mac and Windows environment. Ideal candidates will leverage their communication skills and customer service mindset to support employees amidst a growing technology landscape.

Key Responsibilities: • Respond to hardware and software helpdesk tickets • Provision accounts and set up devices for onboarding • Maintain accurate ticket records using NinjaOne • Elevate complex issues with transparent documentation • Support connectivity and basic security issue resolutions

Requirements: • 0-2 years in IT support or helpdesk roles • Familiarity with macOS and Windows systems • Strong communication and troubleshooting skills • Organizational ability to manage helpdesk priorities • Desire to document and share knowledge effectively

Utilize your problem-solving skills to ensure a seamless tech experience at Rival Group. #J-18808-Ljbffr

📌 Junior Helpdesk Support in Toronto (Winnipeg)
🏢 Rival Technologies
📍 Winnipeg