Location 11523 100 Ave NW,Suite #100,Edmonton, AB, T5K 0J8,CanadaBase Pay $39,206.00 - $53,043.00 / YearEmployee Type Temporary FulltimeManage Others NoGeneral Bank of Canada (GBC)is a Schedule 1 Chartered bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Our journey began in the 1950s with an entrepreneurial spark that has grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across automotive, aviation, and commercial sectors.At GBC, our core values of Trust, Discipline, People-Centric Approaches, and Innovation drive every decision we make. We leverage our nimble structure to pioneer forward-thinking banking solutions in the digital era. Proudly certified as a Great Place to Work for six consecutive years, we are dedicated not only to transforming banking but also to making a real impact in the communities we serve. Since 1969, our ongoing partnership with United Way has fueled volunteer initiatives, fundraising, and community programs that truly change lives. When you join our team, you’re contributing to a future where innovation and community go hand in hand.GBC is seeking a temporary, full-timeCustomer Service Representative Ito join as a key contributor with the Bank’s Customer Service team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.Reporting to the Customer Service Team Lead, the Customer Service Representative I is responsible for developing and maintaining excellent relationships with customers through inbound and outbound calls, emails and follow‑up as required. As part of a call‑center environment the CSR I is responsible for professional and timely communication with customers regarding payouts, payments,



and other related loan requests. Administrative tasks emanate from customer requests. The CSR I will exercise sound judgement while responding to customer requests and following General Bank policies and procedures while aiming for first‑call resolution when possible.Employment Duration:up to 12 months.Workplace Model : In‑OfficeLocation : EdmontonCompensation : The salary range for this position is $39,206 to $53,043. Compensation is commensurate with qualifications.Position ResponsibilitiesMeet and exceed the General Bank Customer Service standards when providing support to customers through inbound calls, and emails.Assist customers quickly, efficiently, and professionally with skill and manners while adhering to the service standards as per the Bank’s Service Level Agreement.Using exceptional communication skills, ask probing questions to get to the root cause of the customers’ issue and to answer effectively. Practice active listening, attentive and patient, while serving the customers with integrity and honesty.Ensure customer satisfaction by providing correct and helpful solutions, as well as escalating any critical customer issues and inquiries to the Team Lead or Manager.Coordinate with internal business units across GBC to support operational workflow.Communicate with customers on loan payouts, payment confirmation, banking information updates and other related issues via phone or e‑mail.Support with loan administration, modification,



and auditing as required.Additional duties as assigned.Required QualificationsHigh school diploma or equivalent.Intermediate skills in MS Office (Word, Excel, Outlook), technical computer knowledge.Preferred QualificationsPost‑secondary education in the fields of administration/business, finance, or related work experience.Previous experience in a fast‑paced call center environment or banking administration.Diversity, Equity and InclusionAt General Bank of Canada, we believe that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal‑prospect employer, dedicated to creating a welcoming and supportive environment for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.AccessibilityWe believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process, and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly ([email protected]).Employment EquityWe welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.Applicant Privacy NoticeTo learn how we collect, use, and protect your personal information during the recruitment process, please review our Applicant Privacy Notice at the following link: https://www.Generalbank.Ca/careers/.#J-18808-Ljbffr

📌 Customer Service Representative I - C$39,206 - C$53,043 A Year (Winnipeg)
🏢 General Bank of Canada
📍 Winnipeg