About UsEchelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:Work-life harmony with access to an award-winning holistic wellness programContinuous learning through our robust corporate curriculum and education reimbursement programIncredible rewards, travel incentives, and product and service discountsPay-for-performance and best-in-class recognition programs, andCompetitive benefits that include a defined contribution plan, personal spending account, and so much more.Join our growing team where everyone belongs!Position DetailsThis is a 12-month Maternity Leave ContractWhat You Will DoUnderstand business needs, taking an active part in business analysis, and translate business needs into system solutions, performing risk assessment to understand and communicate impact of system changeActively participate in user acceptance testing, ensuring the quality of work and the performance of the solution is satisfactoryApply risk management and change management framework to system solutionsMaintain and configure insurance applications ensuring reliable operation (e.G., Guidewire, SmartComm,



Broker Portal)Maintain system hierarchy and configure insurance applications, enabling users to carry out functions of their assigned role within each of the insurance applicationsManage intake, tracking and execution of requests across multiple insurance systems for adding, removing, and changing external and internal user access roles and financial authority including coordination with IT as necessaryManage routine password reset requests and other access related issues from frontline users including coordination with IT as necessaryPermit and manage vendor access to rates across multiple insurance systemsProvide user setup support throughout the new and existing broker loading processAdhere to and effectively communicate Business Solutions' established SLAs in correspondence with business stakeholders and system usersProvide Level 1 technical support to resolve incident reports and inquiries relating to insurance applications and/or processesTriage Level 2 technical support for resolution of complex incidents and inquiries relating to the configuration of insurance applicationsExecute pre and post validation testing of system maintenance deploymentsExecute system/integration testing, ensuring the quality of work and performance of solution is satisfactoryPerform regular attestation of system access to measure and validate the integrity of system access (e.G.,



Guidewire)Provide semi-annual reports detailing the results of user access auditsSupport both internal and independent third-party auditors in adherence with regulatory guidelines and auditsCollaborate with and support internal and external stakeholders to implement system solutions.Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.Who You ArePost-secondary education in business or information technology management preferredBusiness Analyst education or experience considered an assetWorking towards a professional designation, such as CIP, CRM considered an assetStrong interpersonal skills and ability to work in a team environmentStrong analytical and problem-solving skillsExcellent verbal & written communication, and presentation skillsWorking knowledge of computer and Windows based applications, including MS Office suiteIs oriented towards technologyPlease note that we may use AI tools to help us through the recruitment process.Our CommitmentWe are an equal chance employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.#LI-Hybrid#J-18808-Ljbffr

📌 Business Solutions Analyst (Winnipeg)
🏢 Echelon Insurance
📍 Winnipeg