Elevate pet parent experiences at PetSmart as a Retail Customer Service Lead. This vital role requires strong leadership, thriving in a team-oriented, fast-paced environment while enhancing customer interaction.
As a Retail Customer Service Lead (Key Holder), you will oversee various store operations, promoting loyalty and engagement strategies. You'll facilitate associate development through training and mentoring while responding to customer inquiries and concerns. Your commitment to a clean, secure shopping environment ensures all visitations are memorable for pet parents and their companions.
Key Responsibilities:
• Facilitate associate onboarding, mentoring, and training
• Oversee daily operations and delegate tasks
• Engage with pet parents via phone, in-person,



or online
• Maintain store standards and cleanliness
• Ensure compliance with safety procedures
Requirements:
• 2+ years retail experience in a customer-focused role
• Leadership experience preferred
• Full-time availability with flexible scheduling
• Strong communication and organizational skills
• Ability to work under pressure and meet needs
Make a meaningful impact each day by enhancing customer service, driving engagement, and ensuring a welcoming atmosphere at PetSmart.
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📌 Retail Customer Service Lead at PetSmart (London)
🏢 PetSmart Store Support Group
📍 London