Join Utilities Kingston as the Manager of Customer Care and Communications in Kingston, Ontario. In this full-time role, your expertise in strategic communications and customer experience will shine.

The Manager will direct all communications strategies and customer care operations, ensuring a unified, positive customer experience. Your responsibilities include advising senior leadership on communications issues and managing corporate branding. You will also play a key role in identifying improvement opportunities based on customer feedback, leading to enhanced service standards.

Key Responsibilities:



• Develop and implement comprehensive communication strategies • Provide strategic advice on media relations and reputational risks • Oversee digital communications and internal messaging • Build relationships with stakeholders and government entities • Lead efforts in customer feedback analysis and resolution strategies

Requirements: • Degree/diploma in Communications or a related area • 3-5 years in corporate communications roles • In-depth knowledge of customer experience best practices • Robust analytical and strategic planning capabilities • Skills in team leadership and performance management

Enhance the utility's service excellence while driving community engagement through your leadership at Utilities Kingston. #J-18808-Ljbffr

📌 Manager of Customer Care and Communications (Winnipeg)
🏢 The MEARIE Group
📍 Winnipeg