Join Citi as a Bilingual Client Services Analyst, where you'll leverage your English and French proficiency to resolve client inquiries and enhance their service experience.
This intermediate-level role involves managing a portfolio of high-profile clients, ensuring timely resolution of their concerns. You will provide coaching to your team while advocating for process improvements. Your insights will play a crucial role in customer service excellence and regulatory compliance.
Key Responsibilities:
• Manage inquiries for high-profile client portfolios
• Coach team members and facilitate escalations
• Maintain regular client communication through various channels
• Report on market issues and system failures to clients
• Identify opportunities for process reengineering for better service
Requirements:
• 2-5 years of customer service experience required
• Bilingual proficiency in English and French
• Relevant background in finance or a related field preferred
• Robust analytical and organizational skills
• Ability to communicate effectively and build relationships
Elevate your client service expertise at Citi by utilizing your bilingual abilities.
#J-18808-Ljbffr

📌 Citi Bilingual Client Services Analyst (Toronto)
🏢 Citi
📍 Toronto