Join Giatec’s Bedrock team as a Lead Support Engineer, focusing on AI and operational improvements. Ideal for an cutting-edge engineer ready to lead in a technology-driven environment.

This role is essential in maintaining the Giatec 360 platform, combining hands-on engineering with AI agent creation. You will be responsible for monitoring system health, resolving escalated support issues, and driving automation within the CI/CD pipeline. Mentoring team members will also be a key part of your leadership responsibilities.

Key Responsibilities: • Build and supervise AI agents for issue handling • Own engineering support escalations from customers • Monitor application health and performance metrics • Define and lead on-call support standards • Automate manual processes in CI/CD delivery

Requirements: • 5+ years of relevant engineering experience • Familiarity with AI coding tools and systems • Strong troubleshooting skills across tech environments • Background in monitoring and observability tools • Clear and effective written communication abilities

Shape the future of concrete technologies by enhancing Giatec’s support operations and customer experience. #J-18808-Ljbffr

📌 Bedrock AI Lead Support Engineer (Montreal)
🏢 Giatec Scientific
📍 Montreal