Elevate guest experiences as a Guest Services Team Lead at Niagara Adventure Excursions. Lead your team to ensure operational excellence and exceptional service daily.
In this role, you'll inspire and guide the Guest Service team to achieve high standards of professionalism and guest interaction. You will be instrumental in ticketing, check-ins, merchandise sales, and effective communication with site management. Your friendly, proactive attitude will shine through as you mentor, motivate, and resolve issues to ensure a seamless guest experience.
Key Responsibilities:
• Lead the Guest Service team with exemplary service
• Oversee ticketing and merchandise sales operations
• Support team training and assist group reservations




• Conduct cash management and assist with shift deposits
• Resolve guest inquiries and issues effectively
Requirements:
• Proven experience in excellent guest service
• Robust leadership and team support skills
• Excellent judgment and decision-making abilities
• Attention to detail and ability to prioritize tasks
• Openness to feedback and proactive problem-solving
Bring your leadership skills to Niagara Adventure Excursions and enhance guest services this season.
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📌 Guest Services Lead at Niagara Adventure Excursions (Niagara Falls)
🏢 WildPlay
📍 Niagara Falls