Veterinary Assistant, Receptionist – Cachet Village Animal Hospital , Markham, ON.

Location: Markham, ON

Employment Type: Part‑time

Role Type: Existing role

Compensation: $17.85 to $25.00 depending on experience

Responsibilities
Create a warm and welcoming environment for patients and pet parents
Answer a multiline phone system and track and book appointments effectively
Place outbound calls to pet parents for follow‑up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admit and discharge pet patients
Invoicing / billing; create estimates, obtain pet owner confirmation and process payments
Schedule appointments
Assist the veterinary staff with various tasks and treatments
Restrain animals
Perform housekeeping duties; keep reception area, pet holding areas, exam rooms and treatment areas clean
Shift‑share at other VCA hospital locations may be required

Qualifications




Previous client services experience and/or veterinary industry exposure is ideal
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming setting
Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset
A love for all small companion animals

Benefits
A caring culture of wellness and appreciation
Competitive wages and benefits
RRSP employer group match program
Annual uniform allowance
Exceptional career development prospects
Employee assistance program
Referral bonus rewards
Opportunities to give back in the community through VCA initiatives
Generous personal pet care discounts
Additional perks such as shopping discounts and wellness apps

Equal Chance Statement

VCA is committed to providing an inclusive and diverse workplace and is an equal‑opportunity employer. If you require any assistance please let us know.
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📌 Veterinary Assistant, Receptionist, Cachet Animal Hospital Markham
🏢 VCA Animal Hospitals
📍 Markham