Careers

System Support Specialist

ALT Technical is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.

Location: Ottawa, Ontario

Working Time: Full Time

Level: Intermediate

Overview
As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to end-users, implementing system upgrades and patches, and maintaining documentation. System Support Specialists play a critical role in maintaining the efficiency and reliability of IT infrastructure, contributing to the overall success of the organization.

Responsibilities

Respond to monitoring alerts and customer initiated tickets

Troubleshoot and find resolutions to complex technical problems

Escalate all Critical/High issues to designate support team within SLA guidelines

Document, track and monitor the problem to ensure timely resolution

Demonstrate an excellent Customer Service Skills and Attitude

Provide reliable technical support

Monitor internal platforms utilizing monitoring tools

Strictly manage assigned schedules such as maintenance window

Consistently access and read all NOC communications including shift email, incident tickets,



installation information and technical documentation to keep updated on operational activities

Ensure all test environments and production servers are operational within the specifications set forth by the owner department and/or service level agreement

Consistently follow documented procedures and guidelines related to monitoring systems and platforms

Understand how systems and platforms operate and interact

Interface with users, other teams and service providers to resolve problems, perform day to day operational tasks

Maintain equipment inventory records and infrastructure topology documentation

Occasionally required to perform shift work and/or may be required for on-call coverage and/or after-hours support

Qualifications

Good knowledge with Networking equipment (configuration, troubleshooting, maintenance)

Knowledge of Windows systems

Self-motivated, proactive, able to work under stressful conditions Ability to multitask and prioritize

Valuable communication skills (English) and capacity to work in a team environment

Considered an Asset

1-2 year of related work experience

Knowledge of Windows Server technologies

Experience with database systems

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📌 System Support Specialist (Quebec City)
🏢 ALT Technical
📍 Quebec City