Job Title:Casual Support WorkerCompany:John Howard Society of VictoriaLocation:In Person, Victoria, BCJob Type:On call, CasualSalary:$26.15 - $27.74 per hourNumber of positions:Multiple for Summer 2026Work Hours:8‑hour or 12‑hour overnight shifts (10pm-10am). Availability required for weekend, day shifts, and overnights.Position SummaryThe position reports to the Manager, Residential Programs. We are seeking an enthusiastic Casual Support Worker to join our energetic team. This role involves supporting residents in a structured environment through conducting rounds, managing documentation, and maintaining facility cleanliness. It requires monitoring compliance with rules, fostering positive interactions, and addressing individual needs via action plans. Building relationships with community agencies is essential for effective client support and ensuring safety and accountability. This is an in‑person role with no opportunity to work remotely.What You’ll Be DoingAdministration (40 %)Conduct rounds and bed checks at irregular intervals, a minimum of two times during each shift at Manchester House, Gelling Manor, and Maxfield House.Answer phones, greet the public and visitors with discretion.Access and maintain / update documentation on SharePoint.Attend employees’ meetings as required.Review memos of the operation of the House and stay abreast of new developments relating to the Correctional Service of Canada and the Provincial Health Services Authority.Record pertinent resident information in the Duty Logbook and on the online Case Administration Management System.Record house maintenance and shift rounds in the Duty Logbook.Undertake special assignments as required by the Manager of Residential Programs and Program Coordinator.Perform menial house tasks such as laundry, mopping/sweeping, organizing supply area, recycling, etc.Check resident sign‑in/out sheets to ensure accuracy.Follow working‑alone (safety line) procedures for check‑ins.House Management (30 %)Ensure the house is not left unattended by employees and remain awake for the duration of the shift.Ensure the office and house are clean and organized.Initiate contact with the National Monitoring Centre, Victoria Parole Office, Victoria Forensic Clinic,



and Victoria Police when necessary.Advise the Manager of Residential Programs and Program Coordinator of concerns regarding house management or residents, including infractions of house rules, curfews, or policies.Monitor curfew regulations and report infractions to appropriate authorities.Monitor residents for substance misuse violations and breaches of conditions set by the Parole Board of Canada and/or the BC Review Board; record and reportviolations to the Parole Officer or Forensic Case Manager.Maintain a well‑rounded team environment, including shift debriefing and effective communication.Client Support (20 %)Establish positive communication with and maintain rapport with each resident.Develop, implement and sustain a Resident Action Plan suitable to the resident, encouraging their interest and participation.Meet weekly (minimum) with each resident on the caseload.Assist with the general needs of the residents.Community Engagement (10 %)Maintain and facilitate working relationships with Parole Officers, Case Managers, and local police.Other DutiesPerform other duties and projects as required and not limited to the responsibilities mentioned. The assigned percentage of job responsibilities may vary based on organizational and operational priorities.What We OfferSupportive Environment: Employee Assistance Program and professional development opportunities designed to help you succeed personally and professionally. Training programs, workshops, and mentorship opportunities are available.Employee Engagement: Team and social gatherings strengthen relationships and foster camaraderie, creating a supportive network among colleagues.Impactful Work: Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose.QualificationsMinimum of 2 years certificate in a relevant field (Bachelor’s Degree preferred).Experience working with vulnerable populations, including those with mental health,



addictions, and developmental disabilities.Proficient in verbal and written English at a professional level.Criminal Record Check and Correctional Service of Canada Enhanced Security Check.Emergency First Aid certification is an asset.Ability to manage confidential and sensitive information effectively and possess strong integrity.Skills and CompetenciesUnderstanding of the use of authority in supervision and ability to intervene effectively in crises.Experience in case management, including effectively managing client case notes.Knowledge of community resources and crisis intervention.Ability to understand the dynamics of offenders’ behavior and assess their needs and risks.Who You AreEmpathetic and Compassionate: You genuinely understand and care about the experiences and challenges of residents, fostering trust and rapport.Resilient: You maintain composure in high‑pressure situations and adapt seamlessly to changing circumstances.Integrity‑Driven: You uphold ethical standards, ensuring confidentiality and respect for residents at all times.Culturally Competent: You understand and respect diverse backgrounds and perspectives, tailoring your approach to meet the needs of all residents.Proactive and Motivated: You actively engage in activities that support residents, demonstrating your commitment to their growth and independence.Patient and Tactful: You handle difficult situations with calmness and diplomacy, ensuring positive interactions even in challenging circumstances.Detail‑Oriented: You ensure accurate documentation and adherence to protocols, which are vital for resident safety and program compliance.EEO StatementAt John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team! We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation. We’re here to help!#J-18808-Ljbffr

📌 Casual Support Worker - C$26.1 - C$27.7 An Hour - Part Time (Winnipeg)
🏢 John Howard Society of Victoria
📍 Winnipeg