RQ08616 - Solutions Designer - CRM - SeniorAbout the job RQ08616 - Solutions Designer - CRM - SeniorThe Employment Standards program in the Ministry of Labour, Immigration Training, and Skills Development (MLITSD) is establishing a recent program to address known concerns around temporary help agencies (THAs) and recruiters. Ministry enforcement efforts have uncovered a range of violations of the Employment Standards Act, 2000 (ESA), including those related to minimum wage, overtime pay, vacation pay, public holiday pay, pay periods, wage statements and record keeping among underground THAs. Despite the ministry's ongoing efforts, some THAs persistently do not follow the rules. Recent experience in Ontario suggests significant rates of non-compliance with MLITSDs statutes and underground economic activity among THAs and recruiters revealing a need for greater oversight. This activity negatively impacts law‑abiding THAs and recruiters and creates reputational risk and potential liability for the businesses that work with underground actors. Workers in these conditions are deprived of basic rights and exposed to exploitation, particularly vulnerable and/or undocumented workers. These problems have been made more acute by the COVID‑19 pandemic in several sectors,



like agriculture.On December 2, 2021, the Working for Workers Act, 2021 received royal assent amending the ESA to create a THA and recruiter licensing framework in Ontario. The framework includes substantial vetting of applicants, penalties, and ministry enforcement. To meet the implementation timelines phase 1 of the solution has been implemented on July 5, 2023, to start accepting licensing applications prior to the proposed proclamation date of January 1, 2024. There will be more functionality added to this application during phase 2. The solution is created using Salesforce CRM tool. The application is developed by a third‑party solution vendor. MLITSD has agreed to leverage LTC resources to assume the Maintenance and Support responsibility post implementation. LTC is looking for a resource with senior level knowledge and experience in Salesforce. This resource will be helping OMSB with the Maintenance and Support tasks for the Temporary Help Agency application and participate the Phase 2 activities of the Temporary Help Agency application.The Consultant is required to work with clients and various stakeholders to address the ongoing M&S tasks, taking into

📌 Rq08616 - Solutions Designer - Crm - Senior (Toronto)
🏢 Rubicon Path
📍 Toronto