Head of Customer Resiliency Ops (Hybrid) (Winnipeg)

Head of Customer Resiliency Ops (Hybrid) (Winnipeg)

05 Sep
|
Capital One - Canada
|
Winnipeg

05 Sep

Capital One - Canada

Winnipeg

Capital One Canada is seeking a Manager, Customer Resiliency Operations in our downtown Toronto office. You will lead a 3-person team, oversee outsourced collection agencies and law firms, and ensure regulatory compliance while enhancing the customer experience. You will drive strategic oversight of the agency network, champion tech-enabled improvements, and partner with Risk, Compliance, and Tech to deliver better outcomes for customers facing financial difficulty.

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📌 Head of Customer Resiliency Ops (Hybrid) (Winnipeg)
🏢 Capital One - Canada
📍 Winnipeg

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