AtCommercial Cleaning Serviceswe’re on a mission to create clean, protected, and attractive environments where people can work, learn, and enjoy. With services across Canada, and over 1500 employees, we’re committed to consistently deliver exceptional quality work.As theQuality Assurance Lead, you will collaborate across Departments to ensure corporate and client standards are met.About the PositionThe Quality Assurance Lead will report to the Quality Assurance and Compliance Manager and work out of our Corporate Head Office located in St. Catharines, ON. If you are self-motivated, open to learning new skills in a fast-paced environment, with strong computer and organizational skills, we invite you to apply today!Base salary of $55,000-$60,000Comprehensive employee benefit planOpportunities for growth and developmentJob DutiesQuality Assurance & ComplianceCreate, modify, and assign inspections and service requests within software systems, ensuring all relevant details are documentedFollow up to address any delays or non-conformance issues, escalating as requiredMonitor progress and work with operations to ensure items are completed per internal and client requirements and schedulesSupport corporate quality assurance activities to ensure compliance with internal and regulatory standards, specifically ISOSupport the QA And Compliance Department develop work plans, checklists and other materials that align with the Client’s service requirementsCreate and communicate informative materials such as procedures, training documents, equipment labels,



or other information related to service qualityWork with QA and Compliance Department to support continuous improvement initiativesMaintain documents within internal databases, ensuring access to latest version and compliance with internal Document Control PolicyClient and Operations SupportMaintain accurate records of client-specific requirements and communicate to relevant partiesProvide administrative support to ensure adherence to client quality standardsRun system reports and provide clear, concise reports to internal and external audiencesAssist in the communication of CCS standards to internal and external audiencesCandidate ProfilePost secondary education in Business or related field3-5 years’ experience in an office environment, preferably with experience in ISO certificationStrong organizational skills, meticulous attention to detail and accuracyStrong written and verbal communication skills; multilingual an assetProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); comfort in learning newsoftware systemsEffective time management skills, staying on top of timelines and meeting deadlinesAbility to work independently and collaboratively to meet shared goalsCurious, quick learner, with strong problem-solving skills and interest in process and other improvementsAbility to work in fast-paced environment by prioritising tasks and managing workloadOur Commitment to InclusionCommercial Cleaning Services recognizes that strength as an organization comes from inclusion and diversity. Reasonable requests for accommodation throughout the recruitment and selection process will be considered in accordance with Provincial and Federal employment legislation. Applicants must be legally authorized to work in Canada, without sponsorship.#J-18808-Ljbffr

📌 Quality Assurance Lead (15-Month Contract) - C$55,000 - C$60,000 A Year (Toronto)
🏢 Commercial Cleaning Services
📍 Toronto