Salary Range: $70,000.00 To $80,000.00 AnnuallyResponsibilitiesMaintain qualified relationships with tenants and support the broader property management team in delivering a consistent tenant experience.Guide the TSA on routine tenant inquiries and resolve matters that are escalated because they are sensitive, recurring, service-related, financial, lease-related, or operational.Visit properties as needed to stay close to tenant needs, service issues, and opportunities for improvement.Ensure tenant commitments are realistic, properly approved, and followed through to completion.Oversee Tenant Communications and EngagementReview and approve non-routine, sensitive, financial, operational, or portfolio-wide tenant communications before distribution.Ensure routine tenant notices and updates prepared by the TSA use approved templates and reflect accurate property information.Work with the Manager, Tenant Experience and the property team on the annual tenant engagement calendar, including priorities, budget parameters, and timing.Direct the TSA on event logistics and on-site coordination for approved tenant programs, including tenant appreciation events, ESG-related activities, community events, and other tenant engagement initiatives.Oversee adoption and performance of tenant engagement and service platforms, including Connect by Crown and VTS where applicable. The TSA supports daily promotion, tenant assistance, and record updates.Coordinate Building Operations and Service DeliveryAdminister cleaning and security contracts as directed by the General Manager, Senior Property Manager, or Property Manager.Oversee Connect by Crown service performance, including aged or open work orders, recurring service issues, preventative maintenance exceptions, tenant escalations, and service trends.Coordinate with Operations, vendors, Accounting, Construction, Leasing, and other internal teams to ensure property issues are addressed promptly.Ensure property management software and Risk Wise records are maintained for assigned properties and that compliance updates are directed to the appropriate team members.Oversee the development and accuracy of the Tenant Welcome Manual and related move-in/move-out materials.



The TSA may maintain routine updates and coordinate distribution.Support tenant move-ins and move-outs by reviewing approvals, service commitments, construction implications, deposits, and payment terms where applicable.Financial Administration and ReportingAssist with, prepare, or review budgets and monthly or quarterly reports, depending on the property and direction from the supervising manager.Prepare or review monthly listings of accrued expenses and capital expenditures, with support from Accounting or administrative staff where applicable.Monitor tenant receivables and tenant accounts in Yardi, review reconciliations, and escalate collection issues in accordance with portfolio procedures.Review and approve tenant chargeback documentation, tenant sign-offs, deposits, payment terms, and billing submissions before forwarding complete packages to Accounting. The TSA may coordinate backup and tenant sign-off collection.Support the year-end reconciliation process by reviewing lease obligations, accounting statements, reconciliation letters, and draft responses to tenant inquiries in collaboration with Accounting.Manage the Yardi Elevate dashboard for assigned properties, including invoice workflow timelines, purchase orders, chargebacks, over-10-day invoices, outstanding items, discrepancy investigation, and monthly status updates to the supervising manager.Oversee management, recording, and reporting of additional revenue streams such as parking, storage, event-related revenue, and other miscellaneous revenue. The TSA may coordinate routine tenant-facing administration.Vendor, Compliance, and Sustainability SupportSupport vendor performance monitoring, contract administration, and follow-up as directed by the supervising manager.Support environmental and sustainability initiatives,



including opportunities to reduce energy consumption and improve waste diversion.Monitor and track utility accounts and after-hours consumption where assigned.Assist with BOMA BEST, LEED, and other sustainability submissions and green management practices.Support and Direct Internal Team MembersProvide day-to-day direction to the TSA where assigned, including priorities, deadlines, service standards, and escalation handling.Provide assistance to the General Manager, Senior Property Manager, or Property Manager as requested.Support or direct Operations staff as requested by the supervising manager.Education & Experience RequirementsMinimum high school diploma; post-secondary education preferred.CPM or RPA designation preferred or working toward designation.Minimum 2+ years of related property experience with commercial properties.Continuing involvement with professional organizations such as BOMA considered an asset.Proficient in Microsoft Office and comfortable working with property management systems.Strong written and verbal communication skills.Basic understanding of financial management, including expenses, revenues, budgets, receivables, and chargebacks.Access to a personal vehicle for reliable daily use and valid Ontario driver’s license.What We’re Looking ForA detail-oriented and organized individual who can keep property administration moving without losing sight of tenant service.Someone who takes ownership of follow-through, deadlines, and accuracy.A practical problem-solver who can investigate discrepancies, identify next steps, and escalate at the right time.A clear communicator who can work with tenants, vendors, Operations, Accounting, Construction, Leasing, and property leadership.Someone comfortable supervising day-to-day administrative work while knowing when an issue needs manager involvement.Ability to manage multiple priorities across different properties and teams.Why Join Crown?Base salary: $70,000- $80,000 per year, based on experience and qualificationsEligibility for discretionary annual performance bonus linked to individual, team, and company goalsPension matching program to support your long-term financial securityProfessional development and membership dues coverageThis role is for an existing position#J-18808-Ljbffr

📌 Assistant Property Manager - $70,000 - $80,000 A Year (Winnipeg)
🏢 Crown
📍 Winnipeg