Job DetailsNumber of Vacancies: 1Type of Contract: PermanentHours of Work: 37.5 Hours/WeekCompensation: $56,530.50- $58,822.86Job Code: 9-MRE-2026Start Date: TBDDepartment: Housing -TLPLocation: Hamilton, ONBenefitsOn-the-job training and career development opportunitiesChildcare discountsOpportunities to get involved in our communityA competitive total rewards package that may include extended health perks and paid sick time (eligibility criteria applies)Key ResponsibilitiesResponsible for the overall administration and operation of the Transitional Living and Phoenix Place residence; Directly supervises 20-30 employees; including scheduling, training, monitoring and evaluating performance; In collaboration with the frontline team, provides a range of social work/housing supports to women in the residence including goal setting, case management, life skills, advocacy and crisis intervention; Demonstrates tact,discretion and persuasion required in influencing, teaching, motivating clients and employees; Resolves conflictsor highly sensitive situations as a regular and recurring requirement; Oversees and evaluates initial assessment of program applicants; determines suitability and case management plan within defined framework; Analyses broad problems generally of an operating or specialized nature develops solutions; Resolves conflictsor highly sensitive situations as a regular and recurring requirement; Maintains high level of confidentiality when working with sensitive and personal client, employee and contract information; Supports the team in managing the impact of vicarious trauma when working with clients at risk; Assists Manager with development of,



and implements and tracks annual budget; Schedules staff and completes all payroll administration duties; Assists manager bysitting on or leading internal and external committees; Provides training to staff and students (e.G. anti-racism); Stays current on legislation affecting housing programs, regulations and directives and understands emerging trends, leading practices, industry professional standards; Provides recommendationsto strengthen existing policies and/or processes; Maintains appropriate record‑keeping and expense reporting in accordance with YWCA Hamilton’s policies and procedures, and confidentiality/privacy policies; Identifies and evaluatesrisks associated with members/clients and takes appropriate action to control risks; Demonstrates and model’sstrong leadership behaviors as a member of the YWCA leadership team; Nurtures and formsmeaningful internal and external working relationships and partnerships; Fosters a safe andhealthy work environment; ensures employeescomply with health, safety standards that meet or exceed legislated requirements; Supports YWCA Hamilton mission, vision and values; Perform other duties as required.Working ConditionsWorks a standard 37.50-hour work week; regularly on-callrotation for emergencies, crisis situations and resourcing issues; Regular visits andinspections of residences; Regularly works inemotionally charged situations requiring resolution.QualificationsCompletion of 3 years’ college in social or human services,



or equivalent; Minimum 3 to 5 years’ experience working with women with multiple barriers and concurrent disorders (mental health addiction, violence); Demonstrated leadership skills; Knowledge of issuetrauma and practice of harm reduction principles; Knowledge and skills in crisis intervention and supportive counseling; Must have current Standard First Aid and CPR C certificate or willingness to obtain at own cost; Must provide a current Vulnerable sector police check or willingness to obtain at own cost; Ability to bring an intersectional feminist, anti-racist/anti-oppressive perspective to day-to-day work and planning; Ability to work a schedule that includes regular on-call rotation for emergencies, crisis situations and resourcing issues; Excellent communication skills; Bilingual English/Frenchor other languages an asset.EEO StatementAs part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply. Accommodations are available throughout the recruitment process, if you require accommodation please reach out [email protected] information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.#J-18808-Ljbffr

📌 Program Supervisor - $56,530.5 - $58,822.9 A Year (Winnipeg)
🏢 YWCA Hamilton
📍 Winnipeg