Become a crucial part of IBC Canada as a Product Support Specialist II! This hybrid opportunity merges technical knowledge with customer interaction, supporting HVAC clients daily.

Your role at IBC Canada focuses on delivering technical support for a range of issues faced by residential and commercial customers. With experience in mechanical systems, you will tackle troubleshooting tasks that involve boilers, heat pumps, and more. Excellent communication and a meticulous approach are key to guiding customers through their technical concerns.

Key Responsibilities:



• Provide technical assistance and problem-solving for clients • Identify and troubleshoot mechanical issues through communication • Support warranty processes and manage item returns • Keep track of support inquiries in the CRM system • Create and maintain troubleshooting documentation

Requirements: • Experience in remote technical support • Familiarity with CRM systems and MS Office • Robust mechanical skills with effective communication • Proven ability to resolve issues and manage time • Detail-oriented with a commitment to ticket resolution

Support clients effectively and make a difference with your expertise at IBC Canada. #J-18808-Ljbffr

📌 Product Support Specialist II in Burnaby (Winnipeg)
🏢 Rheem Manufacturing
📍 Winnipeg