Intensive Case Manager- Veterans ServicesNew employment opportunity available. At Shelter Nova Scotia we provide places to stay and services to promote stability for marginalized individuals. You will contribute to a community without judgement with spaces and places for people to belong.About the FacilityThe Hub supports people who are experiencing homelessness through a connection to Coordinated Access System (CAS), support with housing applications, and provides food, clothing, shower, and laundry access (laundry and shower are intended for those who sleep outside). It also serves as a space to build connection and belonging among those who are housed but experiencing isolation and loneliness. The Hub also administers a modest fund to disperse to people in need of non-recurring prevention and diversion funds.Requirementspost‑secondary experienceFavourable Criminal Record Check and Child Abuse Registry Check requiredStandard First Aid/CPR Level “C” or willingness to acquire within first 6 monthsvalid driver’s license, own vehicle and insurance, and satisfactory current driver’s abstractmilitary experience is an asset, but not requiredHours of Work40 hours per week, Monday to Friday; occasional evening and weekend work may be necessary. This is an awake position; staff are required to stay awake, alert, and vigilant at all times while on duty.Salary$30.87 per hourBenefits3 weeks vacation12 paid personal days (96 hours)Employee Assistance Program (EAP)Upon completion of probation: 2% RRSP Match, Health & DentalShelter Nova Scotia is committed to building a diverse and inclusive community without judgement. We value people for who they are, the uniqueness they bring and the opportunities to learn from our differences. We welcome applications from members of diverse communities.Job DescriptionShelter Nova Scotia, located in Halifax, is a not‑for‑profit charitable organization governed by a volunteer board of professionals and operated by skilled employees. We believe in a community where everyone has a safe and affordable home.SummaryReporting to the Hub Coordinator and Director of Practice and Development of Shelter Nova Scotia, the Veteran Intensive Case Manager is responsible for leading and coordinating Veteran’s support services. This position consists of outreach, engagement, and supporting individuals experiencing homelessness or at risk of homelessness who are identified as Veterans under the definition of the Veteran Affairs Canada. Defined as: Any former member of the Canadian Armed Forces who successfully underwent basic training and is honourably discharged.ResponsibilitiesClient Service DeliveryAdhere to confidentiality,



code of conduct and policies.Maintain a skilled outlook with sound judgement, treating clients with dignity and respect.Proven attention to detail and organizational skills.Remain awake, alert, and vigilant while on duty.Deliver specialized Veteran‑informed engagement and case management, liaison between Veterans and veteran‑serving orgs.Engage with community agencies, shelters and system partners to increase awareness and appropriate referrals.Engage regularly and respectfully with clients, responding to queries in a timely manner.Connect with clients onsite and offsite, such as shelters and libraries.Engage in a client‑directed, strengths‑based, culturally aware manner to identify goals.Assist with eviction prevention, housing searches and referrals.Be knowledgeable about poverty, homelessness and affordable housing.Maintain client confidentiality while accurately documenting and storing sensitive information.Perform First Aid and/or CPR when required.Facility OperationAssist direct‑service employees maintaining daily operations of the facility, including drop‑in, building security, proper storage of deliveries and donations, and daily cleaning as required.Action PlanningComplete referrals to the By‑Name Data and participate in Coordinated Access meetings.Promote life skills among chronic and episodic homeless clients that have moved from shelter to more stable housing.Conduct assessments and interviews with potential and participating clients.Develop and implement housing/case plans to assist clients.Monitor progress and evaluate program results for each client.Perform duties related to preparation for moving or assisting clients moving out.Provide ongoing support, in‑reach/outreach and referrals while building trusting relationships.Identify risk factors or potential problems and intervene before they become a crisis.Provide crisis de‑escalation where necessary and mediation services if required.Remain abreast of relevant legislation and policy as it relates to clients,



Residential Tenancies and Veteran‑related resources.Complete Trusteeship referrals as needed.Participate in on‑call duty where applicable.Attend case conference and group meetings as needed.Other duties as required.AdminComplete case notes and required paperwork.Record and update information in HIFIS and Incident Reports.Prepare additional progress and evaluation related reports on a regular basis.Review and update the Veterans By‑Name Data in HIFIS.Liaise with other Case Managers in the community as required.Create and maintain accurate statistics.Complete VI/SPDAT as required.Follow policies and procedures.Liaise with other agencies that may be of assistance to clients.Other duties as required.Occupational Health and SafetyBe knowledgeable of Nova Scotia OH&S; Act and regulations and abide by them.Comply with the Internal Responsibility System for OH&S; and cooperate with occupational health and safety initiatives.Follow safe work procedures and use personal protective equipment as required.Report any illness or injury immediately to manager and report unsafe acts and conditions.OtherSupport volunteer and student placements by modelling professional behavior.Support new employee orientation and training by assisting with training and knowledge transfer.Perform other related duties as assigned.Monitor, track and report petty cash spending monthly.Working ConditionsMix of days and evenings; occasional weekend workmay be necessary.HazardsExposure to hazardous material (body fluids), sharps, chemicals and noxious agents.Hazards associated with working in physical contact with clients with possible exposure to body fluids, infections and communicable diseases.Clients may exhibit unpredictable or volatile behaviors due to mental health and addictions issues.Mental, Visual and Physical DemandWorking with guest groups often leads to ambiguous situations that are stressful for the employees, management and guests.High‑stress environment requiring sensitivity and confidentiality and significant visual and mental acuity.Challenging, fast‑paced and constantly changing environment with multiple interruptions and competing demands.Technical CompetenciesDegree in Social Sciences, Social Work, Human Services or a Diploma with relevant experience such as human services, social services, healthcare or a combination of education and experience.Certification in Standard First Aid/CPR Level “C”, Non‑Violent Crisis Intervention, Applied Suicide Intervention Skills Training (ASIST), Workplace Hazardous Materials Information System (WHMIS), Safe Food Handlers certification.Successfully obtain Child Abuse Registry check and/or Government of Canada Personnel Screening or Criminal Record Check.Proficiency in Microsoft Word, Excel and Outlook.Knowledge of mental health and addictions is an asset.Valid driver’s license, own vehicle and insurance and a satisfactory driver’s abstract.#J-18808-Ljbffr

📌 Intensive Case Manager - Veterans Services - C$30.9 An Hour (Winnipeg)
🏢 Shelter Nova Scotia
📍 Winnipeg