Transform customer support excellence as a Support Analyst with TMX in Toronto. This hybrid position emphasizes strong problem-solving skills and the ability to thrive in a client-focused setting.
Join TMX's Application Support team as a Support Analyst, providing essential client support while navigating a challenging technical landscape. You will be the primary contact for clients, addressing issues, managing service requests, and collaborating with technical teams to enhance production environments.
Key Responsibilities:
• Act as first point of contact for client inquiries
• Investigate and resolve technical challenges swiftly
• Process requests for system configuration changes
• Document all client interactions and resolutions accurately
• Work with teams to address complex client issues
Requirements:
• Proven customer support experience
• Strong analytical and critical thinking skills
• Capacity to manage multiple requests effectively
• Experience with ServiceNow or similar tools
• Familiarity with networking fundamentals
Leverage your expertise to improve client satisfaction and operational efficiency with TMX.
#J-18808-Ljbffr

📌 TMX Hybrid Support Analyst Role (Toronto)
🏢 TMX Group
📍 Toronto