FuzeHR is now hiring a driven, strategic, people‑focused Service Manager to lead the charge at our client’s busy Nanaimo branch on beautiful Vancouver Island! This is an exciting & lucrative opportunity for an experienced Service Manager to take their career to the next level with an industry‑leading organization that invests heavily in their team members.If you’re ready to shape culture, lead a high‑performing team, and elevate customer experience, this is the opportunity you’ve been waiting for.What are the Perks?Highly competitive base salary, targeted at $110,000–$130,000+ annually(commensurate with experience)Robust, 100% employer‑paid benefits packaging including medical, dental, vision coverage, basic life insurance, disability, and wellness programsRRSP program with employer match (4%)Bonus eligibleGenerous PTOOngoing opportunities for professional & leadership development, growth opportunities, and more!Relocation assistance available for qualified candidates living across CanadaExposure to advanced technology & top‑tier commercial brandsWhat are the Responsibilities?As the Service Manager, you’ll spearhead the daily operations of the service department—driving performance, elevating customer satisfaction, and developing a talented team of technicians and service staff.This is a career‑defining leadership role where you’ll influence everything from strategic planning to customer experience.Lead, mentor, and coach a high‑performing service teamSet clear expectations and maintain strong communication through daily huddlesAddress trends affecting morale, productivity, turnover, and staff satisfactionOversee hiring, onboarding, scheduling, training, performance management,



and recognitionBuild a culture of passion for brands and elite customer serviceMaintain technician files for apprenticeships and payroll requirementsPartner with leadership on annual business planning and budgetingMonitor financial performance with precision (productivity, efficiency, margins, expense control)Review budgets daily and analyze variancesIdentify trends and implement strategies to boost profitabilityMaintain 5S standards to ensure a safe, efficient workspaceManage warranty chargebacks to ensure full recovery and operational accuracyStay current on market trends and industry technologyBuild and maintain strong customer relationships at all levelsVisit customers regularly to understand needs and strengthen loyaltySupport tender bids and assist with vendor coordination when requiredDevelop and execute strategies to attract and retain service customersRequirementsRequired Qualifications8+ years as a Service Technician or similar role in trucking/dealership environments3+ years successfully leading and developing diverse teamsStrong communication, analytical thinking, and operational decision‑making skillsProficient with Microsoft Office SuiteProven customer service excellence, commitment to providing exemplary service within a rapid‑paced, high‑volume environmentBonus Points For:Journeyperson Commercial Transport or Heavy‑Duty Technician certificationExperience in a unionized environmentTraining in Business Management or a related fieldIf you’re a service leader who thrives on empowering teams, improving operations, and delivering unmatched customer experiences, this is the perfect opportunity for you! Do you love data, love people, and have a natural drive to build a service department that runs like a well‑oiled machine? We want to meet you, apply today for immediate consideration!And if you’re currently outside BC and ready for a lifestyle upgrade? Don’t be scared to reach out, we are absolutely open to exploring out of market candidates and happy to support relocation!Contract Info / Information sur le contratJob ID / No. du Poste: 54823094Open Positions / Postes Ouverts: 1#J-18808-Ljbffr

📌 Service Manager - C$110,000 - C$130,000 A Year (Winnipeg)
🏢 FuzeHR
📍 Winnipeg