Elevate your career with UniLodge as a Customer Experience Coordinator, supporting residents in an engaging environment. This full-time role offers a balance of agile tasks and resident interaction.
As part of UniLodge, you'll be the primary point of contact for student inquiries in a full-time Customer Service Coordinator role. Your previous experience in hospitality will help you deliver an exceptional resident experience while overseeing administrative responsibilities. You'll also play a vital role in promoting a secure and welcoming living atmosphere for all students.
Key Responsibilities:
• Create a welcoming environment for residents
• Address inquiries related to residency and personal needs




• Report and escalate resident safety issues swiftly
• Manage administrative duties including correspondence and filing
Requirements:
• Experience in reception or hospitality valued
• Excellent verbal and written communication skills
• Proficient in using computer systems
• Legal work rights in Australia
• Current VIC Agent’s Representative Certificate needed
Support UniLodge's mission to provide superior student accommodation and exceptional service as a Customer Experience Coordinator.
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📌 Customer Experience Coordinator - UniLodge (Melbourne)
🏢 UniLodge Living Group
📍 Melbourne