Position TitleManager – Fleet and Final MileDuties & ResponsibilitiesManage maintenance of our internal fleet of trucks and material handling equipment with our vendor network.Plan, prepare annual budgets and forecasts on operating costs.Manage cost execution of the plan to ensure alignment with financial objectives.Manage external carriers in the region to ensure high level of execution for customers on a weekly basis.Monitor day-of-delivery execution and proactively identify and mitigate service risks.Act as escalation point for stores and carriers regarding final‑mile delivery execution.Build robust collaborative relationships with internal and external stakeholders and continuously work to achieve goals.Partner with internal and external teams (operations, transportation, customer care support) to resolve store escalations efficiently.Serve as the day‑to‑day operational contact for assigned final‑mile carriers.Communicate delivery expectations, route details, service standards, and special handling requirements.Identify and source recent external carriers in the region to meet business needs; negotiate and execute contracts.Escalate capacity constraints, service failures, safety concerns, or compliance issues to leadership as required.Manage delivery exceptions including missed deliveries, not‑at‑home incidents, damages, shortages,



and unsuccessful delivery attempts with carriers and internal partners.Assist with weekly review and follow‑up of open delivery claims with carrier partners through to resolution.Visit store locations to understand satisfaction levels from stores and their customers to drive continuous improvement.Track and monitor delivery performance metrics including on‑time delivery and completion rates.Identify recurring service or execution issues and support root‑cause analysis and corrective actions.Support continuous improvement initiatives including route optimization, process enhancements, and service reliability improvements.Utilize transportation management systems (TMS), dispatch platforms, and reporting tools to support planning and execution.Perform additional duties as required by the business.Qualification StandardsStrong attention to detail with the ability to manage multiple priorities in a fast‑paced environment.Solid problem‑solving and analytical skills.Excellent communication, organizational, and time‑management skills.Ability to work independently and collaboratively across cross‑functional teams.Demonstrated ability to manage exceptions, make decisions, and communicate clearly under pressure.Comfortable engaging with stores, carriers, and internal stakeholders.Willingness to work extended hours or adjusted schedules as per business needs.3‑5 years of experience in supply chain management,



transportation planning, logistics coordination, or final‑mile delivery operations.Bachelor’s degree (or equivalent) in operations management, logistics or related field.Excellent proficiency with MS Office tools.High level of knowledge in operating fleets, delivery, warehousing principles, and processes.Work with a sense of urgency.Ability to affect change within the organization and related stakeholders.Negotiation skills.PreferredWorking knowledge of final‑mile delivery models and service types (curbside, threshold, white glove).Experience working with transportation management systems (TMS), dispatch, or routing platforms preferred.Strong proficiency with Microsoft Excel and operational reporting tools preferred.Experience managing carriers and resolving delivery exceptions or claims preferred.Salary Range71,000$ to 101,000$ annualBenefitsExclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations).Benefits: retirement savings plan, annual bonuses, student incentive program, etc.Growth opportunities within the company.An inclusive and safe working environment.Promotion of work‑life balance.An employer that’s involved in the community.And much more!RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.#J-18808-Ljbffr

📌 Manager, Fleet (Surrey) - C$71,000 - C$101,000 A Year (Winnipeg)
🏢 Rona
📍 Winnipeg